Business ProfileforMEI Telecom Services

*** *********************** provides landline phone and internet service. They (to my knowledge) have a monopoly on a landline service in our area and sadly due to medical needs of my son I am necessitated to have landline service. It seems logical for me to also bundle my internet service with the landline service. Since utilizing this utility company, I have ran into numerous issues not only with customer service, but with actual consistent product delivery and billing. When attempting to resolve I am provided only opportunities to resolve within my work hours even after illustrating my very limited availability to be available during their open hours. Even after requesting the ability to make a specific "appointment" time to discuss to ensure availability. When service is not delivered due to their "technical" issues, I have been the one to request even demand a credit for absences of services rendered rather than the company offering any pro-rated billing due to this issue. To make matters worse, my older parents (70 and 80+) use *** in another county and ran into difficulty and asked me to intercede. It was initially indicated that they/we were mistaken and that *** could NEVER have provided the equipment that my parents had, only to after numerous hours/time spent learned that indeed it was *** outdated equipment. I have been treated horrible and if not persistence and unwilling to accept mediocrity in service that I pay for I would be taken (as well as my parents). It is unfortunate that a company, mind you a presumption of a local company would find this acceptable. The indication that we should support local and that this company strives for customer service is not accurate and even after researching myself to connect to customer service leadership, I was treated as if I was ignorant as to how could I ever possibly know how to ****** this information. I hope the BBB recognizes the very nature of "better" means this company needs to do better.