ComplaintsforJ & L Foreign Auto Centre
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/28/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I spoke with the owner about repairing my vehicle and towed the vehicle to the business on 05/15/2024. The owner has not called me once. I have called the owner around every two week for updates. The owner continues to delay serving my vehicle. I am reluctant to call again but the owner is becoming alittle annoyed and seems like he wants to back out of the repairing my vehicle or needs a reason to over-charge me.Business response
07/29/2024
My name is ***********************, I over-see most things here at J and L Foreign Auto Centre. In regards to our customer, *************************; He was told that we were very busy and that it would be a few weeks before we got to his heavy engine repair. (we fix them in the order that they come in). We told him it was going to need a new engine and HE declined the repair. In his complaint to the BBB he stated that we were charging way TOO much. How can he say that when a price was not even given to him at that point? None-the-less, we have made several attempts for him to come get his vehicle out of here, and to no avail...here it sits!!! I just left him a message that storage will start on Monday at $50.00 a day. Also, I have his signed work order to check out his vehicle for $270.00...which HE AUTHORIZED!!! Thank you for your consideration in this unfortunate matter.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.