Business ProfileforMopar Vehicle Protection

I am writing to bring to your attention the ongoing issues I have experienced with a car I purchased on 2-26-2020. The vehicle in question has had multiple mechanical problems, despite efforts to address them through the Credit Acceptance Warranty in which was the Warranty through the finance company. On 2-7-2022, I had to have the car towed in due to the throttle light coming on and a loss of power. The Credit Acceptance Warranty covered the repair, but on the first drop off, the transmission went out. I was informed that I did not have a warranty until the car was certified pre-owned, so the transmission was replaced instead of the catalytic converter, which was declined. After picking up the car on 3-21-2022, I immediately noticed that the engine was not running correctly and was misfiring. The car was returned the same day for further repairs. Subsequently, on 4-29-2022, the catalytic converter had to be replaced. Despite following all recommended maintenance guidelines, including regular oil changes and mechanic advice, I encountered the same issue on 4-4-2023, with the engine overheating on my way to work. I was informed that I had no warranty coverage and was accused of poor maintenance due to allegedly neglecting to replace ***** that were never brought to my attention. I also was told that I did have a warranty when I picked up my vehicle on 4-4-29-2022, now because of some hoses. It is concerning that crucial maintenance issues were not addressed during previous repairs, and I believe that the lack of proper communication and service has led to these recurring problems. I am seeking assistance from the Better Business Bureau and the ************************* to address these unresolved issues and ensure that appropriate action is taken to rectify the situation. I kindly request that this matter be investigated promptly to protect consumers from similar experiences in the future. Your attention to this matter is greatly appreciated.