Customer ReviewsforMopar Vehicle Protection

Mopar warranty price at dealership vs price from website. Do NOT purchase a Mopar warranty from the crooks online. I called in and was quoted $8000 for a 48 months ***** mile maximum care warranty. I went to the dealership and I was quoted $3165 for the same warranty. I was actually provided with a cost sheet. I called the online number again and they said to buy it from the dealership. They cannot match prices. Same exact warranty costs $5000 more buying direct from the website. Unbelievable! I wish I had ************************* direct line. He's the head of Mopar Protection. Such a bad taste in my mouth, I may trade out of Ram into a ***** or ***** Online crooks.

This company should be ashamed of themselves and they definitely didnt back replacing the engine on our 2012 Dodge Dart purchased at dealer in *******,**. Theyve had our vehicle for 1 year 2 months because they refused to replace the engine covered under warranty. After 6 months of having our vehicle, they kept going back and forth, piece meal with sensors etc. dealership manager warned them it wouldnt fix the problem so they took out for test drive and 45 minutes into drive, car broke down. Instead of throwing the fine print in the warranty at us then, they waited until now (over year later) to let us know it will cost more to replace engine then to write us a check for what the car is worth. Way to drag your feet and us along. Weve put more miles on my car this year and paid full coverage on the vehicle this entire time. Shame on you and warning everyone to stay away from this company because they truly dont care of how inconvenienced we were without our vehicle. No compensation at all for our inconvenience or money spent in insurance for the year while you continued dragging your feet. This could have been done 6 months ago. Just horrible and hope you never get any other clients to buy into your protection plan! Definitely didnt back what you stated!! Customer ********************** out no more these days and looks like the other reviews are all the same storiesjust wow!

Awful. Brought truck in multiple times while under warranty. They did a bandaid and didn't fix problem just cleared the code few miles down the road engine light came on again they were closed brought it back the next day warranty was getting ready to expire they did not look at it until the day after the warranty expired and said sorry you're out of warranty

If I could them no stars I would. I purchased a 5 year extended warranty from Mopar. I could not get an appointment for an emergency situation with my vehicle. The customer ********************** rep could not help me get an appointment at any dealer in my area. The warranty requires that you go to a dealer yet there are never any appointments for emergencies. I had to go to a local shop for a diagnostic to make sure that my vehicle was safe. I am stuck paying for the worthless extended warranty for two more years (April 2026). I would never buy another extended warranty from Mopar and I will never buy another Jeep.

They have no one that cares about anything they stopped a $13,000 check on me for no reason. Then came up with an excuse saying that I Told them to stop the check when that never came out of my mouth. Ive been waiting for my payoff check since October 26. It is now April 3rd 2024. This company has no sympathy for anybody and should be really shut down. There is no concern for the customer or any urgency. It is a disgrace that people treat people like this. Ive been waiting for my check for six months and had it in hand and then they stopped it now Im waiting for them to resend me a new check to the dealership. This is gonna be the third check. Supposedly this company is a complete disgrace. Corporate really needs to step in and do something.

I have a 2018 **** 500X. I have the Mopar MVP ******** unlimited miles warranty on the car. I paid over $4400.00 for the warranty and never had need for it until recently. All the switches on my steering wheel are dead. I can not do anything with any of the switches. I took it to the **** dealership and was told they needed to order a switch to fix it. The next week I went back to have it installed and it did nothing to correct the problem. They told me they needed to order another switch but this switch was obsolete, yes you heard that right a 2018 **** is now obsolete. I called Mopar MVP and they said no problem they would authorize the use of aftermarket parts to fix the problem. I spoke with the parts manager who said he already went down that road and no one was making the parts that need replacing. I called Mopar MVP back and told them what I was told. I told them I was getting fed up with all the run around they were sending me on. I wanted a refund and they said no problem the pro rated refund would be $1558.00. I said no a full refund as you sold me a useless piece of paper since you can't fix a covered repair. They said it had to be pro rated, I said they were not fulfilling their end of the contract. In my opinion this is a case of fraud. They have never paid a claim on the warranty and now I can't use it so it should be a full refund. No one at Stellantis, **** *** or Mopar MVP will return phone calls or emails. Stellantis should not be allowed to sell anything here in the *** if this is how they are going to treat customers. I have had 6 Mopar vehicles in the last 12 years each one with a Mopar MVP warranty on them.

I am writing to express my dissatisfaction with my 2018 Pacifica, which has required frequent repairs every 6 months, making it unreliable. Additionally, the dealership's warranty does not align with the services provided.Furthermore, the customer ********************** experience has been extremely poor, with outsourcing leading to misinformation, difficulty in locating my account, and a refusal to disconnect calls to evade feedback.As a result of these issues, I have lost faith in Chrysler and will not consider purchasing a vehicle from your company in the future.

2018 Ram **** with Cummins - *** light goes on with a limp mode warning. Take it to dealer, determine it is the *** pump - dealer can not get a part - factory tells him that part is unavailable due to "reengineering". I find an *** part on ****** at a cost for over $700 (typically in the mid 2s) - so someone knew about this. Anyway - got the *** part, Ram dealer installs it and MVP denies my claim though the part is covered. 6 months of BS and still fighting with them

Ram **** truck 2018 model with the *** light on. So aggravating. They changed out the part and only lasted less than a year. Its The *** unit. Beware!!! Thats A shame they cant do a recall and upgrade the part so it would last longer than a year. I think its the 2017-2018 models. Beware!!!

Just cancel my Mopar extended warranty .. waste of money .. went to file a claim for my vehicle and was denied because there was after market . if they had told at the beginning of the warranty registry on the phone if I had aftermarket parts I wouldn't have to paid you money for nothing for 2 yrs when I actually needed my vehicle service . what a scam and I got no re fund for all the money that I believe they stole from me .You don't deserve that money you didn't earn it Mopar .