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ComplaintsforGreektown Casino-Hotel
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Complaint Details
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Initial Complaint
03/17/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I feel that they cheated me out of my casino winnings. This morning at 5 am I was at greektown casino in the high rollers gaming room. I was playing dancing drums at 5 making the minimum bet at $4.40.when I won the bonus round with 10.free spins casino staff kicked me off my machine to change the deposit box. In the very beginning of my bonus round I couldn't stop the machine or pause it. The man opened the game mid roll on my 3ed spin. The assured me my game would resume as normal and wouldn't effect my game. But that is not what happened as soon as they were finished and they closed the machine and instead of going back to my bonus round for me to continue with my free spins and my bet multipliers of anywhere between times two to times 12 it skipped all my free spins and gave me no credits and the general manager the floor manager offered me $225 that I did not accept. They took 19 different chances from me to win ****** and at the very least I feel that had I been able to finish my free spins and resume my game as normal or if they had not touched my game while I was in the middle of it I would have won a substantially larger amount of money.
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Customer Complaints Summary
4 total complaints in the last 3 years.
0 complaints closed in the last 12 months.