ComplaintsforStockX

• Initial Complaint

  08/26/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I am writing to urgently address an issue with order #********, placed on August 13, 2024. The package was reportedly delivered on August 22, 2024, at 7:48 PM. However, it appears that the package was stolen, possibly by porch pirates or even the *** driver.Importantly, the delivery did not require a signature, and there are no photographic records showing where the package was dropped off. Despite this, the delivery was marked as signed for with a signature that is neither mine nor anyone in my household. This situation suggests a forgery, which is both illegal and highly concerning.I have reached out via live chat and email to report this issue and request an investigation, but I was informed that a claim could not be processed because the package was recorded as delivered and signed for. Given my extensive history as a loyal customer who has both purchased and sold numerous items through StockX, I find this response deeply unsatisfactory.I respectfully request that StockX take immediate action to investigate this matter thoroughly. Addressing the forged signature and the theft of my package is crucial. I trust that my long-standing support of your platform will be reflected in the prompt and serious handling of this issue.Thank you for your immediate attention to this matter.

  

  Business response

  09/09/2024

  Hey ******,

  We're sorry to hear that you never received your Saint ******************************* Black purchase. At this time, we would recommend reaching out to local law enforcement to continue this investigation as the package does show delivered via the tracking information.

  If you need any further assistance, please continue to work with our support team at stockx.com/contact.

  Thanks

• Initial Complaint

  08/20/2024

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  I mailed my sneakers in to be sold last week. *** shows they they were delivered on Wednesday 8/14/24, its now 8/20/24 and still shows in my STOCKX account that they havent even received them despite them showing clearly being delivered on *** website for tracking. They asked for a shipping receipt, I was told that receipt is not the correct one (you only get 1 type of shipping receipt from ***). I keep being told by staff there, wait 1-2 day, wait 1-2 days. No one can explain where my sneakers are. I have been a customer of ****************** since 2018 and have never been treated so poorly. There is no sense of urgency to fix this issue. I asked to speak with a supevisor and that took 3 days to get a reply. I want the money for selling the sneakers or my sneakers back. This is crazy, I will continue to complain and will be relentless until this is fixed

  

  Business response

  09/03/2024

  Hey ***,

  We're sorry to hear that it took so long to get a resolution for your recent Jordan 4 Retro *********************** ***************** After looking into this further for you, we're glad to see that our support team was able to honor this claim for you and process your full payout of $816.16 on 8/23/24. These funds should be reflected in your default payout method at this time.

  We apologize for the inconvenience but we hope this is now resolved for you. If you need anything else, please continue to work with our support team at stockx.com/contact.

  Thanks

  Customer response

  09/03/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

  Regards,

  ***************

• Initial Complaint

  08/17/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 7/22 I chose Stockx to purchase a single pair of shoes for my son. Upon checking out I encountered an unbeknownst problem with Stockx website. I tried multiple times to checkout but keep getting error messages. I tried entering my address and card number again in hopes I could successfully purchase the shoes. As the Stockx website did not allow me to continue with my purchase I left the website and chose another online shop, G*GOAT where I found the shoes my son wanted. I was successful in purchasing a single pair for $115.32 This is clear to see on my statement that this purchase was completed and successful. Later that day I noticed ***** had charged my *********** card, I tried to reach out to Stockx that day to stop the order but they don't have a customer service number or any number to contact them. I then immediately called Capitol One to stop the charge. Over the next week I received 11 pairs of shoes, one form G*GOAT and 10 from Stockx. I then emailed Stockx ( the only way to contact them) requesting instructions to return. They were not helpful and passed me from one customer service person via email to another.I am requesting that you please help me with the dispute, I feel like this is fraud. When I googled this problem I'm not the only one this has happened too, I took screenshots of other compleates about the same exact problem. I have told them the shoes are ready to be shipped back to them.

  

  Business response

  09/10/2024

  Hey *******, 

  Thanks for reaching out regarding these recent purchases, we're very sorry to hear about this situation. After reviewing your case with our **************** Team, we were able to find that returns have been opened for these orders and refunds have started to be issued back to you. We were able to find the following orders have been fully refunded to your original payment method: 65915573, 65916039, 65916164, 65915791, 65915682, 65915631, 65915603. We are still waiting for our warehouse team to check in the following orders: 65915730 & 65916020. We expect the refunds for those two remaining orders to be issued within the next ***** hours. Please keep an eye on the email address associated with your StockX account for updates. 

  We appreciate your patience and cooperation throughout this process and look forward to having this fully resolved as soon as possible. If you have any other questions or concerns in the meantime, please reach back out to our **************** Team and they'll be happy to assist. 

  Thanks! 

• Initial Complaint

  08/14/2024

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  This fraudulent company emailed me saying they were sorry it has been delivered I don't know where, and I should contact my authorities to assist me in this matter. ****** at customer service There has been 196 bad reviews 0 issues resolved, shipping failure, no refunds, multiple charges, and order cancelations. I just want my $799.17, that they too from my Disability check thru my debit card. I haven't paid my rent or other bills yet. Please help me.

  

  Business response

  08/27/2024

  Hey Ava,

  A full refund has been processed for you since an order wasn't successfully created for the Nike SB Dunk Low Concepts Orange Lobster. Please allow 2-3 business days to see these funds reflected back in your account.

  We hope this helps. If you need anything else, please reach out to our support team at stockx.com/contact.

  Thanks

• Initial Complaint

  08/12/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Sold a new pair of sneakers on their app for $1130. They claim the sneakers were worn (they were not, they were brand new sneakers). I have sold sneakers on their website before. StockX claimed they were worn JUST so they could charge me 15% which is $169.50! THEY SCAMMED ME FOR THIS MONEY. These sneakers were brand new. I know they use these tactics to scam people.

  

  Business response

  09/05/2024

  Hey ******,

  We're sorry to hear that your sale failed verification at StockX due to signs of use. We went ahead and sent back this pair via ***** which was delivered to your address on file.

  Due to the chargeback on file regarding the penalty fee, we can no longer take action on this and will have to wait until the dispute is worked. Please reach out to our support team at stockx.com/contact if you need any further assistance.

  Thanks

• Initial Complaint

  08/12/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On August 4th , 2024 ..I sent StockX a small silver Telfar bag priced at 215 . After taxes and seller fees i wouldve received ****** . On August 7th the company StockX emailed me stating I have failed verification and they are suspending my account charging me 40 dollars and sending back my item to me . I was very confused baffled and really disappointed. I reviewed the details as to how this verification was concluded . They state the bag they received did not match up with the market product and basically it was counterfeit. This was a falsified statement that was baseless because i knew for a fact i sent them in a real bag from telfar global . I sent in photos and receipts from the company. They didnt want to believe me they kept repeating theirselves with no proof . Kept giving me the impression that i was attempting fraud. StockX sent me back an item on 8/10 . When i received it . The box i had sent was taken . The duster bag was replaced with a fake . And the big factor here the actual bag i had sent was gone and swapped out for a fake . *** relentlessly tried to communicate with this scam company but they just copy their email and say the same thing repeatedly until you grow tired and give up. Im not giving up because i have seen a plethora and multitude of complaints similar to my situation about this company . I dont understand how they are just getting away with scamming and committing fraud to get their customers items and sell it and return a fake . This scheme must end here . I will be the last victim in a situation like this . This company will not last the end of the year playing with people like this .

  

  Business response

  09/05/2024

  Hey ******,

  We're sorry to hear that your item failed verification at StockX. We confirmed with our team that the bag that we received at StockX was the same bag that we sent back to you. This item was delivered back to your address on file on 8/10. Our decision will stand firm here.

  If you need anything else, please reach out to our support team at stockx.com/contact.

  Thanks

  Customer response

  09/05/2024

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  [You must provide details of why you are not satisfied with this resolution. Please type details here:]
  
  Regards,
  
  *****************

• Initial Complaint

  08/12/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I received a text message from my bank on July 31. 2024, that $799.17 was being processed from Stockxx #*************, I have never paid that much money for anything, since I receive Social security Disability. I never heard of that company until seeing it on my bank account. There is no customer service or fax number. This is a fraud transaction, I want them to pay my money back. They some how got my debit card number only, but I haven't paid my rent or other bills yet can you please help me.? I have emails I sent.

  

  Business response

  09/05/2024

  Hey ***,

  We're sorry to hear this unrecognized charge. Unfortunately, we were unable to locate your StockX account under the email provided. Please reach out to our support team at stockx.com/contact with the email used on your account as well as a screenshot of this charge and they will be able to investigate further.

  Thanks

• Initial Complaint

  08/03/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  the company will not delete my account the email that's associated with the account is said to be compromised while the account is in use and online assistant decided to send me false links to deleting my account which resulted in me coming to report such a thing theirs no customer support contact info

  

  Business response

  08/27/2024

  Hey Daiwou,

  Please follow the steps in this FAQ to delete your account - ************************************************************************************************************

  If you need any additional information, feel free to reach out to our support team at stockx.com/contact.

  Thanks

• Initial Complaint

  07/29/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On July 1st, I sold an article of clothing on StockX. On July 5th, it arrived at StockX for verification. After more than a week of the transaction not progressing, and then suddenly seeing a "canceled" status on the transaction with no explanation given, I proactively reached out to customer service, who told me the item failed verification. While this obviously came as a shock because the item is authentic and was purchased from a reputable retailer, I expected StockX to simply return the item to me. StockX created a return shipping label. After another week with no shipping updates, I again proactively reached out to StockX on July 22nd, who informed me that item would actually not be returned to me as part of their policy for unverified items. Upon asking they escalate a review of the case, the customer service agent offered to pass along the case to their "specialized team" to review. Upon their request, I shared a copy of the item's receipt/proof of purchase. After waiting the 1-3 business days that StockX quoted me, and hearing nothing, I AGAIN had to proactively reach out - this time, a different customer service agent offered to submit ANOTHER case to the "specialized team." Today is July 29th, nearly a month after the initial sale, with no resolution. As a StockX member for 5+ years and with over 65 sales transactions with no issue, I am flabbergasted by the lack of proactive communication, lack of clarity, and lack of willingness to find amenable and timely resolutions. My hope is that StockX does the right thing, which is to at least acknowledge authenticity of the item and to cover the retail cost of the item (mind you, the item was sold on StockX at higher than retail). Either way, it's very unlikely I can remain a StockX customer - it's clear that selling on ********************** is not worth the potential hassle, frustration, and lost time.

  

  Business response

  08/12/2024

  Hey ******,

  We're sorry to hear about the issues with your sale of the Fear of God Essentials Knit Hoodie (FW20) *****************************************************

  After looking into this further for you, we do see that our support team was able to open up a second review for this item. Unfortunately, that second review didn't pass our verification standards due to inconsistencies when compared to authorized, retail items. Due to this, the item was sent back to you and delivered on 7/6.

  If you need any further assistance, please reach out to our support team at stockx.com/contact.

  Thanks

  Customer response

  08/12/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  Per Stockx's response, while I did receive the item back from Stockx (received on Aug 7th, not July 6th as their response indicates), their account of the details is not accurate. Stockx says that the item went under a second verification review as a result of this complaint, suggesting that if had successfully passed a second review, then they would complete the sale.  However, in my communications with Stockx customer service since this complaint, a second verification for this purpose was never mentioned to me.  Instead, I was told by customer service that the only resolution to my complaint was to send the item back to me if I could provide original proof of purchase, which I did.  For more than a week, the item went under review by their "specialized team," who would deem whether it was appropriate to simply send the item back to me or not.  No one explained that the review was meant to re-verify the authenticity of the item for the purpose of completing the sale & payout.  Stockx's response here suggests that was the case - but to be clear, it was not based on how their customer service team communicated with me.  Ultimately, while it doesn't make a difference since I got the item back, this inaccurate accounting of history suggests they had no intention of compensating me for the cancelled sale to begin with.  The communication from their customer service team was overall poor, even in trying to escalate the matter, and this response is no different.
  
  Regards,
  
  ****************

• Initial Complaint

  07/22/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Stock x charge me $254 for inauthentic *************************** Bred 11 shoes and refused to issue refund or accept a return. I sent pics of the shoes immediately that were falling apart and clearly glued together. The symbol wasnt even authentic *************************** has a seam through his body. Not okay!!! Scam scam scam.

  

  Business response

  08/05/2024

  Hey *****,

  Unfortunately, we were unable to look into this issue further for you since no email or order number was provided.

  The StockX Buyer Promise provides support for Buyers should we make a mistake (e.g. we ship you the wrong order, we incorrectly verify an item). In the unlikely event that this happens, please use this form ( ********************************************************* ) to contact our Support team. Our team supports inquiries within ten days of when you receive your item, so please be sure to submit this support request as soon as you receive the item.

  Please reach out to our support team at stockx.com/contact for any further assistance.

  Thanks

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩