ComplaintsforAccretive Capital LLC dba Benzinga

• Initial Complaint

  07/17/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I have repeatedly asked this company to stop contacting me. They have told me that my contact information was removed from their system.They refuse to stop emailing me.

  Business response

  07/18/2024

  Your account has been opted out of email. It looks like you replied to an email that went to an unmonitored inbox. Sorry for the delay removing you from email. You should be all set moving forward!

  Customer response

  07/18/2024

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  This explanation that I replied to an address that isn't monitored isn't not good enough. I exchanged emails with someone names ***** and he assured me that I would no longer receive emails from Benzinga. Also, in 2023 I requested that ALL my information be deleted from Benzinga's system. That includes name, address, phone number, email address and especially credit card information.
  
  I want all my information deleted and statement from Benzinga saying that in fact, all my information has been completely deleted from their computers systems and assured I will not be contacted by them again.
  
  Regards,
  
  ***********************

• Initial Complaint

  10/23/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Despite repeatedly asking to be unsubscribed from their unwanted solicitations, we have been bombarded with e-mails constantly clogging up our in box. We are elderly and feel that they are being unethical by continually using high pressure tactics even after repeatedly being told we are not interested. Having to bully people to get them to become clients doesnt say good things at all about the integrity of the business.

  Business response

  10/24/2023

  I am sorry for the sub-par experience. Any email you receive from ** has the ability to opt out and not receive anymore. I looked up your account and manually opted out of these emails. Please reach out to our staff if you have any trouble, we are happy to help!

  Customer response

  10/24/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.

  Better Business Bureau:

  I have attempted to opt out but have continued to receive the e-mails.  I have reviewed the response made by the business  though in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

  Regards,

  ***************************

• Initial Complaint

  09/26/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I subscribed to one of their services last year, an options newsletter for 12 months. I didn't find their newsletter particularly informative nor useful; so, I stopped reading it after a month or two. I also received a number of unwanted advertisements from this company. In July of this year, I became aware that the company was automatically charging my credit card for another year of service. I immediately emailed the company advising that I never agreed to allow them to automatically charge my credit card again. I feel that such practices are underhanded and perhaps even fraudulent, and are designed to take advantage of those who are uninformed and unaware of such renewals, such as was I. I filed a dispute with my credit card company, but they did not reverse the charge, saying I got a benefit from the service. I do not feel that I have ever benefitted from this service. I stopped reading the newsletter shortly after I subscribed. I certainly have not benefitted since July of this year, when my credit card was automatically recharged. I have asked the merchant to please issue a refund, but they refuse.

  Business response

  09/27/2023

  Hey ******, sorry to hear about the sub-par experience. I see that you originally started your subscription in 2021. As mentioned in the checkout page and the Terms of Service, ALL subscriptions are set to auto-renew to ensure there is no interruption in service. Your subscription was successfully renewed in 2022, and 2023. Since you have reached out, our staff has set your subscription so that it will not renew going forward.

  Customer response

  09/29/2023

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  I have not read the newsletter in quite some time. In fact, I think that it was going into my spam folder folder, because I didn't find the letter useful and particularly disliked the numerous advertisements received from this company. I did not realize that it auto-renewed last year as well. I never agreed to any autorenewal. So, in addition to the amount charged to my credit card this year, I additionally seek the amount that was charged last year and ask that this company refrain from such deceitful practices in the future. I will be satisfied only when I receive a refund of all funds that were automatically charged to my credit card for this "service".
  
  Regards,
  
  ***************************

  Business response

  10/05/2023

  This account is not eligible for a refund. All accounts are subject to auto-renewal as started in the Terms of Service as well as on the checkout page.

  Customer response

  10/10/2023

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  [You must provide details of why you are not satisfied with this resolution. Please type details here:]
  
  Regards,
  
  ***************************

  Customer response

  10/10/2023

  The business response is at the very heart of this issue. They stated, "[a]ll accounts are subject to auto-renewal..." This practice of autorenewal without the customer's explicit consent is, in my opinion, very deceptive, if not fraudulent. The fact that all of their customers are treated this way sends a clear message that they don't care about their customers, but only care about enriching themselves by deceptively charging their customers' credit cards without the customers' consent. For two years this business charged my credit card without my agreement. They apparently have done this to all their customers, as shown in their response.

  I have seen a number complaints online and even with the BBB about this company with regard to this specific deceptive practice. I am surprised that they continue to get away with it. I feel that they are unwilling to refund the two years that they charged my credit card without my consent, because if they did, they likely feel that they will have to start refunding all similarly situated deceived customers, which I would guess are many. With their latest response, it is clear that this company will continue to operate in bad faith and continue to deceive any who are uninformed and willing to share their credit card information with the company.  

• Initial Complaint

  02/16/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Cancel subscription I cancelled this a year ago and now they are billing me for another year My credit card USAA is working on getting refund I have tried multiple times to call them to cancel. No one ever calls me back I am 77 and not good with computers. My main goal is to cancel and have no more contact with them. The fee is 297 dollars Appreciate your help

  Business response

  02/17/2023

  Sorry to hear about your subpar experience. I reviewed your account and did not find any cancellation request, which is why the subscription renewed. What number were you trying to call? Its worth noting if you had disputed your charge, we are no longer able to refund it.

  I also don't see any phone number associated with your account. If you have record of the cancellation request, please call ************. As of right now, your account is set to cancel and there will be no more renewal charges.

• Initial Complaint

  01/17/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I requested to cancel my subscription 3 times. The company at first refunded my money but then re-charged me two additional times. The person at their service number was rude and very unprofessional ************ is a scam and continues to charge me for services I did not order and have attempted to cancel two additional times.

  Business response

  02/02/2023

  Hey *****, sorry about the sub par experience. I looked into this matter and I can see that your accounts are indeed cancelled as you requested. What happened when you called? Can you give me anything specific? Our company is absolutely NOT a scam. Our records indicate your recent payments were either refunded or cancelled.

• Initial Complaint

  06/21/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  This company charged me *******. When I purchased this program a year ago I did it under the student discount and with the understanding that they will not keep my card on file and charge me a recurrence subscription. They promised over the phone that they will not charge me at all and here we are a year later and they took the money from my account. When I call to ask to cancel the subscription and get my money back they were very rude and told me that they were not going to refund me and that it is my fault that they have the credit card on file. I do not use these services but yet they took my house payment out of my account and will not even answer my calls.

  Business response

  10/14/2022

  I am terribly sorry for this inconvenience. Your subscription was incorrectly renewed, and the support agent you worked with did not have specific information regarding your cancellation. I checked our records and confirmed the dispute was resolved in your favor and the funds were returned. I understand how inconvenient this is for you, and would love to give you a complimentary subscription for a year at no charge as an apology.

  Customer response

  10/14/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

  Regards,

  *********************

• Initial Complaint

  03/22/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  There is no courtesy email before your annual subscription renews. If you miss it, they send you exactly one email letting you know they've charged you a non-refundable amount that they refuse to refund for any reason whatsoever. I personally found their customer support very lacking, and I believe they may be violating two ******** laws. Firstly, I'm not convinced they honour the Buyer's Right to Cancel in **. The services have had a material change since I purchased them and I believe I have a right to cancel based on a change of address.Secondly, I'm not sure they follow CRTC guidelines on the way they send texts to ******** Citizens. There is no option to stop their texts using a code like STOP to the best of my knowledge and experience.I don't trust them and will never use their service again. It's not about money. It's the principle of the thing. They are happy to take money from "customers" who don't want their services. I ethically refuse to work with businesses that do that ever.

  Business response

  10/14/2022

  Sorry for the subpar experience. We do send renewal reminders for subscriptions, and you can opt out of any communication like email or SMS. I looked into your account and confirmed your funds were returned to you.

  Customer response

  10/14/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

  Regards,

  *************************

• Initial Complaint

  10/12/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I purchased a subscription from Benzinga Pro on Oct 9, 2020. I cancelled my account months ago but my account was autorenewed and I was charged on October 9, 2021. The autorenewal cost is $1,175 Benzinga is telling me they need a confirmation email that shows cancellation. I did not receive such an email, nor did I know I was supposed to receive a cancellation email. My account has now been auto-renewed and they will not provide a refund.

  Business response

  10/14/2022

  Sorry to hear about this subpar experience. I was not able to find a cancellation request for your account. I noticed that you did use different emails for the complaint and your account, which likely complicated this issue. Can you reach out to our team so we can help you?

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩