ComplaintsforASAP Appliances
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Complaint Details
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Initial Complaint
08/10/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I purchased a ********* ************ on July 8, 2021 from Ect appliances in Detroit IM and I’m an unsatisfied customer who would like to file a complaint not only about the unprofessional that this company has held but the fact that the refrigerator is not working and it’s been less than one month that I purchase it for $800.00 I was guaranteed a warranty and told that if the refrigerator did not work or any components did not work they would send a technician out to repair the refrigerator, after waiting 48 hours to plug in the refrigerator Upon delivery I discovered that not only did the icemaker malfunction the water was not coming out of the refrigerator either. I have placed several calls to the agency and have spoken to the owner Ali as well as two employees who work there they have guaranteed me on six different occasions that a technician would be coming out to the home, even provided me with dates and times and no one shows up to repair the refrigerator
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Customer Complaints Summary
3 total complaints in the last 3 years.
1 complaints closed in the last 12 months.