ComplaintsforZeidman's

• Initial Complaint

  05/14/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I over paid them on my jewelry and I ask the ****** dude to run it back thru the money mechanic he had a problem with doin it also when I told him I over paid he instead to tell me I didnt with the most disrespectful tone ever as I asked if he could go look at there cameras to double check he then starts to yell tellin me I quote( yea Ik its Alr m*********** then processed to go on an on I called the next day hopefully Ng to speak wit someone over him but they insisted he continues to help me with more disrespect.....they should not have them type of people working for them or in that type of business thats a lack of respect for customers an lack of employees training experience they ****** refused to let me an security /Cops review an verify the video I have already considered a lawful lawyer an will be taking further action

  

  Business response

  07/26/2022

  ******************** came into the store on 3/11/22 to take out a loan on his chain and pendant in the amount of $3500.  He came back into the store to redeem his merchandise on 5/12/22.  The total amount due to redeem his loan was $3,824 because he was in his third month of the loan and the interest was $108 per month.  The customer watched as **************** put the cash that was handed to him through the window into the money counter as it counted out a total of $4,000. **************** then took the money to the register to retrieve the change due which was $176, along with the items that were originally pawned to be returned to the customer.  When he returned back to the window with his change and jewelry, ******************** stated that he had given **************** an additional $1,000.  When ******************** came into the store and approached the window he repeatedly told **************** that he had only brought $4,000 into the store with him.  He watched as the money was put into the money counter right at the window to verify the amount that was being given.  This is standard practice for every loan that we redeem.  **************** informed ******************** that he was mistaken and that we had counted the money out in front of him upon receipt, shortly after he left the store.  Later in the day ******************** called asking if we could review the video footage to see if he overpaid.  We then reviewed the video footage, only to confirm that ******************** in fact had only given us $4,000 to redeem his loan.  ******************** insisted on coming into the back office to review the video footage himself and due to security reasons was denied access to our back office where not only our video footage is kept, but also where our safes our housed.  ******************** was very disrespectful and rude using profanity because he was denied access to our back office.

  As stated above our standard operating procedure upon redemption of loans is to point the money counter that we have located at the loan windows toward the customer and count out all money that the customer hands through the window before even leaving the window to redeem the items.  ***************************** is the General Manager of our store and has been with the company for over 30 years.  All footage was reviewed with both **************** and the owner of the company

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