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ComplaintsforMy Locker
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/07/2023
- Complaint Type:
- Product Issues
- Status:
- Unresolved
I have send numerous emails and nothing but crickets by phone (which is not a live line!!!) since May 2023. I have requested May and June ****** refunds since cancelling in April but they have continued to charge my ****** account $30.00/month since May. Now I want July refunded too!!Thats $90.00 to refund.No response from emails to ********************************** or via their Online Contact Form. The Phone line is not in operation!!!I have asked repeatedly for refunds but not a single response.I have stated today that if I dont see the refund in my account with 24 hours I will contact my bank and report this as fraud.*********************** ***************** ************Business response
08/08/2023
MyLocker is our retail website. Customer is using our ********** division for print-on-demand fulfillment for the following store: www.etsy.com/shop/FunMugsTeesJewelry.
If the customer has questions about ********** billing or wishes to cancel his subscription, he needs to email **********************************.
Customer response
08/08/2023
[A default letter is provided here which indicates your rejection of the business's response.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:
1. Why is Mylocker.net LLC listing as a .com no LLC in most places and why do they not provide a receipt of payments made reflecting the actual services being provided and by whom viz-a-viz ********* monthly subscription?2. There are NO ********** products linked to the Etsy store shop they state. My store on Etsy is JewelyLoveInspired
3. This company does not accurately represent their services they bill for nor respond to any form of communication sent to them over many months and despite the various forms if communications made?
4. I have blocked these payments from my account.
5. If they properly identify themselves as to the company services being rendered and billed for, this could have been completed 4 months ago.
[You must provide details of why you are not satisfied with this resolution. Please type details here:]
Regards,
***************************Initial Complaint
02/19/2022
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I received something from this company that I definitely did NOT order! Do not know how they got my name and address but the trashy shirt they sent I would never order one it's not EVEN my size nor its says about retirement that is years and I mean years off for me!!! Who is this because if there is a charge on my account I am filing suitBusiness response
02/22/2022
Hello, Our retail website is Mylocker.net, but we also provide print fulfillment for thousands of other companies. However, we do not provide their customer service, manage their websites, own their designs, or **** their customers. If the customer provides the order number which should be on the shipping label, we'll be happy to provide them with the name of the store it was printed for and that store's contact information. They would need to contact that seller to find out who placed the order and had it sent to them.Initial Complaint
09/01/2021
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
I placed an order. Have not received the shirt. No one has responded to inquiries. Telephone number "Mailbox is full". No one ever answers. Order No. FL-***** Status shows "completed". What does that even mean? It has NOT been received.
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Customer Complaints Summary
6 total complaints in the last 3 years.
2 complaints closed in the last 12 months.