ComplaintsforProtek Roofing
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Complaint Details
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Initial Complaint
03/18/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unresolved
I paid Protek Roofing to repair a roof leak in my building. They came out right away and serviced the roof and were paid in full for the repair. Two days later when it rained water was still coming in at the same spot they told me they repaired. I contacted them immediately and they said they would come out a fix it. After four phone calls to them over the next week each time them saying they would be out the following day to fix it they have not shown up. It rained again since then and I got my buckets back out to catch the waterCustomer response
03/18/2024
I just wanted to let you know that right after I filed the complaint with you my roofer contacted me right away and had a crew out the same day and resolved the problem with no complaint. I am satisfied that the repair was done correctly this time and I see no further issues with the roofer.
Thanks, *****
*********************** Co., Inc.
Customer response
06/13/2024
Protek came out and tried to do a small roof repair. I paid them in full when the job was completed. The very next rain my roof leaked in the same spot. I sent ***** a video showing the roof still leaking. I have been in touch with him through e-mail and he has informed me that he did not want to come back out and fix the leak and would give me a refund. I told him a refund was unnecessary if he would fix the leak. That is the last communication I have had with him.Customer response
06/19/2024
[A default letter is provided here which indicates your rejection of the business's response.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:
[You must provide details of why you are not satisfied with this resolution. Please type details here:] Protek Roofing has not fixed the leak in my roof yet, or refunded my payment.
Regards,
*************************
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.