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Complaint Details
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Initial Complaint
04/17/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
The fact this company keep calling me about this vehicle that I dont have anymore is bothering me! This car place had the nerve to give me a s***** car then play victim! All you people ever do is think its ok to give folks cars that are terrible just because they didnt put down ****** or more im sure none of yall cars are even worth the money!! I have had a terrible experience since I first got the car and I can see if problems didnt occur until 6 to 7 months to a year but around the same time I got that car the engine light was on and it overheated! Yall stay taking people money and Im so mad I came to this location I dont know why I wasnt thinking because they screwed me over and swear they helped honestly yeah they could have said F me when I had problems but I didnt actually buy the car I was paying on it monthly which thanks to them I ended up having to pay every week which resulted to me losing it because it was still giving me issues so I couldnt drive it!! I cant believe this dirty government let these car lots take your money and end up giving you a s***** experience on top of not actually fixing the issues and problems with the cars they are selling people! Someone else complained about this company and I feel like I shouldnt let them get away with this on top of me having a kid and now having to start over with a vehicle Im going to take yall to court fed up with companies getting down on people and just going on about they life !!Business response
04/18/2023
LEGACY MOTORS
Date: 4/18/23
Response to Complaint# ******** ********************
Hi Jenasia, we are sorry to hear that you have had issues and a negative experience with our dealership. We understand that a car is a significant investment, and any problems with it can be frustrating and inconvenient. It is very unfortunate that you feel we are ******, because we do our best to help each of our clients. And as I recall we have helped you through the whole process. Any time you have asked for our help or needed service we have been there. You do have a 1-year warranty that covers your power train engine and transmission. We are still here to help service your car if needed. If your car has been repossessed, we can help get you into another car. If you would like you can ive us a call ************ ask for **** or ****. Thank you.
Sincerely,
****-Manager
Legacy MotorsCustomer response
04/24/2023
[A default letter is provided here which indicates your rejection of the business's response.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:
[You must provide details of why you are not satisfied with this resolution. Please type details here:]
Regards,
********************
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Contact Information
6000 E 8 Mile Rd
Detroit, MI 48234-1127
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Get a QuoteCustomer Complaints Summary
6 total complaints in the last 3 years.
1 complaints closed in the last 12 months.