Business ProfileforCountry Inn & Suites Dundee

I reserved a hotel for my fiance and his daughter for a basketball tournament that I was not going to so I called the hotel to let them know he would not have the credit card when he arrived. they said that they would email me a credit authorization and I could just fill that out and email back to them. Attached, you will see that there was a large information breach when they emailed me a completed authorization with another clients personal and financial information on it instead of a blank one. I called the hotel immediately to let them know what happened and they emailed me a blank one. When my fiance was checking in, I received a call from the hotel stating that I did not include the last four numbers of my credit card on the authorization form and they needed them to finish checking them in. I gave them the last four numbers and shortly after that call I received a call from my bank stating that they suspected a fraudulent purchase on my card from a company called CellPay for $103.00. I notified them that it was not my purchase but it was already pending and we had to wait for the charge to go through before we could dispute it. I called the hotel to discuss the situation since there was already a breach of information when they sent me another clients information and they told me that nobody from the hotel called for the numbers. I also inquired to make sure the hot tub was working before I booked because my fiance was having some minor back pain and wanted to sit in a hot tub. they assured me that it was working fine. When they arrived and checked in, not only was the hot tub not working, but there was no heat in the room either. When he asked if that could be addressed they said all the rooms were full. When he arrived back home, we decided to ask for a refund on the room due to the several issues we had with this hotel. After exchanging a couple emails, which I will also attach, they only offered 50% off one night at the same hotel. We would like a full refund.