Business ProfileforDetroit Furnace Heating & Cooling

March 3rd 2023, My 2 adult children were home at the time I needed plumbing service due the fact that someone 18 yrs had to be home while I work. Due to my basement having a slow drain I needed service from a plumber to snake my drain I got intouch with a program from DTE for plumbing protection whom sent an employee from Detroit furnace heating and cooling he ***** proceeds to do the job he says he snaked out 60ft of line but had to stop due to something being caught . He tries to retrieve the snake coil but he could only bring it back 15ft so he cuts it off with a drill saw which my children witnessed ***** never called me to tell me about the problem I had to call ***** to get an understanding so he tells me the line was stuck So he couldn't charge me for the service because now it needs to be excavated to be removed . So I called my insurance company.. on may 5th 2023 they sent me ******* and sons plumbing an employee by the name of ****** to see if he could find a resolution as a second opinion but he says he couldn't approach the job due to a third party snake so I called ***** again and he gave me his supervisors number named ****************************** comes and claims he tried to remove the snake but since he can't I need to come up with **** for them to excavate to remove their snake . All I'm asking for is some type of help to get the snake which has caused me more problems with my home being inhabitable and I have a 5 month old baby in the home and I also have children who can't understand why they are limited to using water. But like ******* from Detroit furnace has said he can't satisfy everyone .. it's just not fair to leave a humble and patient customer this way because I have no money to pay them to remove their equipment which they left in my sewer line which now is clogged I just need the snake removed to get my claim started to replace whatever plumbing needs to be replaced and it's at no out of pocket cost for me.