ComplaintsforMagnecor
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Complaint Details
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Initial Complaint
08/16/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Magnecor make custom spark plug leads for automobiles. **** the new business owner took ownership in April 2021. Magnecor made 6 sets of custom leads for our Cosworth based engines, We sold two sets and after a complaint about their fit we measured them and realized they were un-usable. We sent **** (the new Owner) an excel sheet showing the extreme variability in their installed height. The variation which is normally 0.2 mm was up to 4 mm or up to 20 times the normal industry standard for this product. This meant the product could not fit. **** agreed they had to be repaired or replaced. So we photographed the four boxes of the leads as they left our workshop sending as requested by ***************** to his workshop for repair or replacement. That was in February 2021. Over the past 18 months we have been promised by **** on at least 7 occasions that they are hanging up and ready to ship once the glue has set. Clearly these excuses lack credibility as we have no leads and he is eternally unavailable to take my friendly phone calls encouraging him to provide us a refund or four sets of spark plug leads at 92 mm installed height for our Cosworth BDA engines. I have lost count on the number of unanswered phone calls, abandoned voice mail messages.; We are left with no choice but to file this complaint to see if we can get results. His most recent promise of delivery was 2 months ago, alas we are out about $1,000 and want either our money refunded or 4 sets of working spark plug leads.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.