ComplaintsforLending Force
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/25/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I have received two calls today where I answer the phone and there is silence in the other end. I call the number back and they answer me by name and tell me I have inquired them about a mortgage loan. After the first call I requested that they remove my information from their system and never contact me again. They called a second time from a different number. I have never contacted this company or contacted anyone except my current lender about my mortgage in over 4 years. When I ask them why they are calling me they tell me Im the one who called them. This predatory behavior feels like a scam.Initial Complaint
09/07/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I filled out an application for a HELOC with a lender that I'd been in contact with. As soon as my application hit my credit report I began getting phone calls from various numbers local to my location. Some say Onvoy LLC, when I finally answer it's someone from Lending Force trying to "help me with my mortgage". I never contacted this company for anything. They simply got my information from the credit reporting company. Either equifax or transunion.They have called over 15 times in the last hour and 87 times yesterday during local business hours.Even after I spoke to someone about being placed on the do not call list.Stop with the shady lead generation and build a reputable brand!Business response
09/25/2024
Response:
Dear *** *****,
Thank you for your feedback. We sincerely apologize for the repeated calls you've received from us. Your privacy is important to us, and we will place your number on our Do Not Call list immediately.
We appreciate your patience as we investigate this matter further to improve our practices. If you have any other concerns, please let us know.
Thank you for bringing this to our attention.
Best regards,
Lending Force
Customer response
09/30/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
******* *****
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
4 total complaints in the last 3 years.
4 complaints closed in the last 12 months.