ComplaintsforLaFontaine Import of Farmington Hills, Inc.
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Complaint Details
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Initial Complaint
01/02/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I purchased a vehicle from LaFontaine in August 2022. During purchase, I mentioned the brakes pulsating and was told that it was likely rust on the rotors. As I drove back to *********, I noticed the brakes were not grabbing, and the pulsating was quite bad. I took the vehicle to my repair shop locally, and they confirmed that the brakes needed replacement. I completed the work and contacted LaFontaine to see if they could reimburse some/all of the cost (realizing it was a used vehicle, I wanted to be fair). The salesperson never replied back as it turns out he no longer works there. Around October 4, I emailed management and got a reply. They stated they would reimburse me. I haven't received a check, and I opened a complaint with Volvo. They stated I would be receiving a payment from LaFontaine. As of January 3, 2023, I have not been paid.Business response
04/24/2024
The customer was reimbursed over a year ago.
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Customer Complaints Summary
4 total complaints in the last 3 years.
3 complaints closed in the last 12 months.