ComplaintsforSushi Ko
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Complaint Details
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Initial Complaint
05/16/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On may 16th ***************************************************************************************************************************** that the only option I had was to make a new purchase I asked for a re make or my money back they told me that there is nothing I they can do I asked to speak to manager they host took my food to show to the manager when the host came back he didnt have the food with him he told me that he spoke to the manager and the manager told him that he was busy and that the (host) is now the manager I said okay I will just take the food back that I paid for the the host told me that he threw the food away which he was never told to do so I explained to the host that now I dont have my food or my money and the host told me all he can suggest is I order more food or call my bank for a refund he then call me a very racist name when I said I was going to call the police so I called the police and police told me it was civil matter and to call the court houseBusiness response
05/20/2024
Hello, my Dad and I run a Sushi Resturaunt in **************** and we had gotten a phone call from ******'s number to place a carry out order. We had gotten the phone call from the number ************ 3:50pm on May 16th, and I had spoken with a women over the phone where she had asked for a couple sushi rolls and had requested them to be fried. Now the way we take phone call orders is we first write down everything the customers ask for, and then toward the end of the call we review the order and make sure that we have got everything written down correctly, whether its extra sauces or certain requests. So after we made sure that everything on the order was correct and ready to go, we made it and ****** came, paid for it, and was on his way. Then 4:25pm we had recieved a call from ****** asking why every roll was fried. We had explained to ****** that the the lady who had placed the order had requested everything to be fried and he had kept denying that she did not order that. He then tells us that they had ate some of the food and did not want the food aymore and was handing me the bag claiming that he did not want it anymore. We then told ****** that we don't take back sent out orders and that we DO NOT do refunds if the customer had already ate the food or even partially ate the food. He then requests us to call the police but we respectfully tell ****** that there is no reason for the police to be called. And to be very clear, we did not say anything racist toward ****** at any time during this conversation. We have a very diverse range of customers here at ********************** and we always try our absolute best to handle everything with care and respect. We also have security cameras that had captured our conversation, although the audio isn't very great, it still shows the fact that ****** is claiming that we had said "racist" things toward him are just completely false. We are currently speaking to some attorneys about this to see how we can defend our position on this because of what he claimed are quite serious, and we wish that this will be solved soon.
Thank you,
*********************
Customer response
05/28/2024
[A default letter is provided here which indicates your rejection of the business's response.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:
[You must provide details of why you are not satisfied with this resolution. Please type details here:]the racist actions taken by this business were in warranted I asked for a refund or to have my food remade and what they decided to do was throw my food away without giving me the option to either. I never once told them to throw my food away they threw it away on there on. The kid is trying to sugar coat the whole situation and he isnt even the manager he is just the host/ carry out person. When my request was denied i listened to him talk about me the server and call me this black guy and refer to me as the * Word. My next step is to report this to the news papers I would just like my money back for the product I did not receive. The business is stuck on the fries sushi part and that is not what this is about it is about the no refund or remake policy that was made up when I walked through the doors. The issue is my food getting thrown away without my permission and to answer the kids question there was 2 pieces of sushi ate thats what made us determine that there food there is very unsatisfying. And Ive notified the ******************* of civil rights regarding these issues and I am in the process of filing a civil suit for my money back
Regards,
***************************Business response
05/29/2024
Hello again, ****** claiming that we had been racist to him and called him racial names is completely false, like we said in the previous note, we try our best to treat everyone with care and respect. We CANNOT give refunds to customers once they have eaten their food "partially" or "completely". And we also have not "made up" that policy as he walked in the restaurant because that was our policy ever sicne we owned the restaurant. And the reason we threw away his food was because he explained to us that it was nasty and claimed that he did not want it at all anymore. Since we DO NOT take back orders from customers, the only thing we could do was to throw it away. And for the newspaper claim, We are not stopping you. If you wish to go right ahead, but once it has any negative effect on our business economically, then we will have to take this to court. We will wait for a notice from the ********** of ***** Rights or wherever he has reported this false issue.
Thank you,
*********************
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.