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Find a Location

Mutual Property Management LLC has 1 locations, listed below.

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    Business ProfileforMutual Property Management LLC

    Real Estate
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    0 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 8/27/2010

    Years in Business: 35

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Business Details

    Location of This Business
    33004 Grand River Ave, Farmington, MI 48336-3118
    BBB File Opened:
    12/12/1988
    Years in Business:
    35
    Business Started:
    12/12/1988
    Business Incorporated:
    12/12/1988
    Accredited Since:
    8/27/2010
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Limited Liability Company (LLC)
    Business Management
    • Mr. Mark Heppard, Owner
    Contact Information

    Principal

    • Mr. Mark Heppard, Owner

    Customer Contact

    • Mr. Mark Heppard, Owner
    Additional Contact Information

    Fax Numbers

    • (248) 474-2024
      Primary Fax
    • (248) 474-4666
      Other Fax

    Email Addresses

    Industry Tip

    BBB Tip: How to choose a real estate agent

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    12/30/2022

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    Complaint Details Unavailable

    Customer Reviews

    2 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Praveen G

    1 star

    08/11/2023

    Worst management company ever!! Do not trust your property with this company!!!They will place any tenant without doing backgroudn check or communicating it to you. They ***************** behind the contract and laws, the same laws don't seem to apply to other management companies in this area.They will put it in their contract that you can't hold them accountable if there is an issue. When there is an issue it is your problem to resolve. They make sure to get their management fee.Why am I responsible to resolve the issue when I didn't have any control over signing the contract with the tenant. I could have done a better job managing the property.

    Mutual Property Management LLC Response

    08/14/2023

    Hello Praveen, we managed your property for almost 4 years. Our management contract is the same now as it was when you signed with us in 2020. Nothing has changed. We managed 2 separate leases for you, where we reviewed the applications and approved the tenants. The most recent applicant was approved based on verified income, credit, etc. Unfortunately, these areas do not guarantee that a tenant is going to take care of your property to your expectations. Property damage by tenants is a risk that is associated with having a rental property, and is also a disclosure that you acknowledge in our property management contract. Further, you have always been able to select your own tenants, but chose not to do so. We cannot be held responsible for damage done by a tenant. We also cannot *** the tenant for damages because you are the property owner and would need to do so on your own behalf. Also, a tenant cannot not be held responsible for damages that a professional deemed to have occurred on their own, and for which you do not have proof that the tenant caused the damage.

    Local BBB

    BBB of Detroit & Eastern Michigan

    BBB Reports On

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