![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforCTC Landscaping
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/04/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I Scheduled landscaping and drainage work for end of April for a little over $6,000. CTC Landscaping (Chance Thomas ******) started 2 weeks late because of rain. However, before doing work, Chance ****** upped the fee to $9,658.99. We needed project done to prevent flooding so said ok. Already waited 5 weeks. Started May 9, ended May 12. We Waited 3 weeks to cut sod, then another week(June 7) to tell Chance the sod slope was too high and lawnmower at highest setting scalped the sod. The drainage area also sank as did the pavers he had worked on. We called and text him for a week— said he was on vacation and no phone service. He Finally called and said he would check it out June 10 or 11. Finally came June 13 and took total responsibility for sod and drainage area. Was to fix it on June 17 or 18. Again he never showed. We had to contact him. Told us his truck blew up and he’d call when fixed. Did not hear from him so I called him June 27. I sent him an estimate for $730 for Earth Forms to fix everything. They had to redo the drainage area pavers and add 2 plus buckets of slag, and redo the sod and soil slope. After I gave him the estimate since he could never get here, he said if we’d give him another $240-300 he could try and fix it, By then we had lost all faith in his workmanship and excessive asking for more money. We hired Earth Forms. At this point, I am only asking for $730 to cover my expense to have the sod and soil redone and the drainage ditch and pavers reset and stabilized. ****** *******
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
722 Woodbine Dr
Fenton, MI 48430
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.