Business ProfileforCredit Union One

Absolutely terrible customer service, zero accountability, unauthorized movement of funds and altered transaction dates. Fees charged with no receipt or proof. The surface is thin, a good lawyer would not have to dig very deep before finding enough discrepancies to file some class action lawsuits. Compensation for some of the financial strain and damage this Credit Union has caused its customers. I had a credit score in the 700's when I took an auto loan offer from CUI in 2021, one year later I unknowingly missed my May payment. The June payment came due and busy with do nothing important it was my bad I didn't take two minutes to jump on the app and pay it. At this time I was working with my Mortgage lender on a very large line of equity credit. I absolutely needed for high interest cc debt. I told my mortgage lender I hadnt paid my june car loan and to hold on processing the line of credit until later in the afternoon. When I opened the app to make the car loan payment was surprised to see I missed may. I made one payment, pay day was days out and I would the $408 balance due on that Friday. With only $408 past due 28 days they repossessed my car. $408 28 days past due destroyed my credit. Locking the equity I have on my home and every cc account sending letters of cancelation. $408 28 days past due