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Business Profile

Car Dealers

Shea Buick-GMC, LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:06/03/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a vehicle from this dealership back in February. I asked if I had to use a titling company to title the vehicle they told me yes I asked them if there was any way around this because I've had bad experiences with title and companies in the past but they said I had to go through them. Fast forward 5 months the titling company has been awful they haven't done anything to help me get my plates. Both the dealership as well as the title and company have refused to give me additional temporary plate so I've been driving around with expired plates. I paid all of my money up front for the tax title and registration. I just want my plates I don't think that's too much to ask for. I'm just looking for some assistance in regards to getting my plates so I have a legal plate on my car and I'm registered to drive. I'm going on a road trip in a few weeks and I would like to not get pulled over because I don't have plates.

    Business Response

    Date: 06/03/2025

    Hello,

    I have received your email complaint regarding your vehicle plates and will be reaching out to our sales manager regarding this.  We take situations like this very seriously at **** Automotive and want to help our customers receive the best possible outcome. 

    Please allow me just a few days to get all of the information from our sales manager and the title clerk who were handling this.

    Respectfully, 

    *** *******

    HR Manager, *************************

Shea Buick-GMC, LLC is NOT a BBB Accredited Business.

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