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ComplaintsforMr. Appliance of St. Clair/ North Macomb
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/08/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On April 12, I paid this company $611.83 to fix my water dispenser on my refrigerator and my dishwasher which wasnt cleaning my dishes. They took my money and never fixed anything. My appliances are just as broken as they were before they even came out and touched anything. They tried to charge me and replace the same *********** my home warranty company already replaced when I told them and they didnt care to listen. They didnt honor their work guarantee. They say theres nothing else they can do but are refusing to provide refund. The lady was rude to me, cursed me out, and then hung up. Now they are avoiding me and dont return messages or calls. They always say someone else is the manager because they dont want to deal with it. Say **** is the manager there and they can transfer me to his voicemail but then I hear its a *******. They keep lying and wont take any responsibility for not fixing that which was promised and paid for. Poor customer service!Customer response
01/21/2024
No, the business has not contacted me and never resolved my complaint.Business response
02/05/2024
*******************************. I am writing to acknowledge receipt of your complaint 01/23/2024. I have considered your complaint carefully and have determined we have come to a conclusion all steps have been taken to resolve *********** issue. We have service your refrigerator five times at no cost to you. After all options have been exhausted GE determined the only repair was to replace complete door assembly to resolve issue. We have given you a cost for that repair and you have declined to have replaced. We have deducted the initial repair cost $443.08 for the door replacement. You have still declined to have door replaced. At this time, we feel no refund is deserved.Customer response
02/23/2024
In response to the business response I just received, they never serviced my fridge 5 times; nor for free. I paid ****** for them to fix my fridge and it is still in the same condition as before they came out. My intial complaint on this was almost 1 year ago and they have refused to refund and resolve. They never called me and offered to replace any door assembly. They want me to keep handing money over to them, when they are not fixing my fridge which I already paid ****** for. I continue to be dissatisfied with this matter.Initial Complaint
05/25/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
1/25/23-2/15/23 aprox 2wks Called repairman for FF code repair. He diagnosed fan replacement. ordered new fan. several days later fan motor arrived, it had wrong connector. He tried , didnt work. Re ordered the correct motor another several days wait. It did not work! He supposed to order motherboard, and left. ****** still apart in middle of kitchen. Now in process he damaged/broke plastic part of drawer rail, left auto ice maker mount hanging loose, and apparently pinched, or left drain tube off deicer. Water runs on floor of freezer and my floor! I called to find out when he was to return and his boss tells me its fixed and all is fine? I called several times and disputed and explaned to no avail. Boss/manager never returned calls. I ordered used board ***** and installed myself, to at least get refridgeration after aprox 3 wks. Its been aprox 3 months now all still the same. I want this fridge repared properly and a apology for s******* me!Mr *********************** inv# *******Customer response
01/19/2024
I dont understand? what is it you wish to know?? i told you what happened? why do you want from me? please refund money I paid and also dmages incuder? been soo long now I forgot how much have to look it up.
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Customer Complaints Summary
3 total complaints in the last 3 years.
3 complaints closed in the last 12 months.