ComplaintsforMoran
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Complaint Details
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Initial Complaint
02/07/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
I bought a vehicle from them with a gap policy in 2021. In December 2022 the vehicle was totaled and my insurance paid the entire loan balance, so according to both the dealership and gap company I am owed a refund for the balance of the gap policy. After several weeks of trying to call and email Moran with no response, I finally called the gap company yesterday for a status update and was informed the policy was cancelled Dec 15 and the funds were forwarded to Moran, which they then were supposed to immediately forward to me. I have not received this and since it's almost 2 months after Moran received the funds it seems as though they are just trying to keep (i.e. steal) my money.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.