ComplaintsforMichaels Car Center
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Complaint Details
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Initial Complaint
10/13/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
i purchased a 2016 jeep patriot from micheals car sales in august of 2021. shortly after having it ,the interior rear dome light leaked every time it rained. *** had it back at micheals for repairs 4 times since then. still it leaks. and now the light flickers ..which is becoming a electrical problem. im tired of not being able to use the back end when it rains and having to keep taking to ********** just for it not to be fixed,The first time they replaced the third brake light which is no where near the light. the second time they reglued and taped a rubber plug on the back hatch. third time they blew out the sunroof drain pipes which again is nowhere near the light or drains to the back of the vehicle like they tried telling me. 4th time they replaced the wifi antenna and rear dome light .Business response
10/31/2022
In the above reference number , the customer brought this vehicle in on Friday 10/28 and
****************** **** took another look at the 2016 patriot, and determined he
needed to order 2 rubber gaskets , one for rear wiper , and another gramit for the roof.
We hope this solves the problem and the customer is satisfied with the fix. The parts should be
in soon so we can resolve this matter promptly. Any questions feel free to email me
at ******************************
*********************
General Manager
Michaels Car Center
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.