Customer ReviewsforFrankenmuth Insurance

I had a claim because a guy loosing metal pieces out of his trailer so I wanted my bumper to be fixed.frankenmuth injurance says its wear and tear now and not paying.

Hi **** Thank you for your input. We understand your frustration and take your feedback seriously. Please contact your adjuster with any additional concerns regarding your claim.

More than doubled my auto policy for the next term, took me off auto pay and then told me I owed them for months! Took billing tasks away from my agent so now I have to contact different entities, I hit a deer and they charged my deductible (which most companies do no) and then the body shop said that they quit working with Frankenmuth because they pay lower prices for work then almost every other insurance company. I have had them for 15 years and this is what loyal customers receive.

********, we are grateful you have been a loyal policyholder for 15 years. We are working with your agency to support this. Thank you.

Ive been in contact with this company for 5 months now. They never know who I am when I call. They dont know the case numbers or any other information about my case. I kindly suggested a sticky note or paper to use, which she informed they dont use paper at their company. I need to remind them every single time. Ive sent out multiple letters through mro to this insurance company. *** informs me they released the information, but ********************************* says she never received any information. She always talks over me and never actually shows care or interest in my case. *** talked to three other people and my case has been passed on twice now to different people. *** had to talk to ***** the supervisor multiple times regarding *********. Ive sent all this information months ago. *** released my files to them and they claim they never received them. Its very difficult to get ahold of someone as they have more work then they do help. So you can imagine waiting days let alone weeks getting ahold of someone. This is the worst customer service I have ever received. I would not recommend this company to anyone or wish on anyone what Ive had to deal with this company. They treat you like a number and your information isnt validated until they feel its necessary. The lack of care and interest shows me they dont care about their customers and their opinions are validated over facts. You have to hound them down just to get information and they will NOT call you back. If you dont call them, there is no other way to get ahold of them. If you email this company it usually takes up to 3-4 days to get a response back. I dont recommend this company to anyone.

*******, Our team was in contact with you yesterday, and we will continue to work with you.

Had a Prius 5 totalled during the Covid-19, claim adjuster said we can not value your vehicle as there are no Prius 5 on the market. Paid my claim on a Prius 2 package. Wasn't able to replace my vehicle with the little bit of money they gave me. My car was in excellent condition with low miles every option available with ***** paint leather interior. Moral of story would Never insure anything with this company. I took all my business to a company that insurers a promise.

*******, while we understand you are frustrated with the outcome, we believe we made a fair assessment back in 2021. In fact, we worked with you to address your questions about your vehicles value before settling your claim. We wish you the best with your new insurance company.

Our car was totaled and they offered us half of what the replacement cost was on todays market, even for a vehicle one year older then ours. The vehicle we lost was in great shape, The car we lost had high miles but in excellent condition and very well maintained, but the truth is we couldn't find even an older one with the same mileage and condition. The adjuster lied about not seeing my email with all my comps she requested, within a five hundred mile radius, before making her decision, and denied verbally requesting comps from me, and tried saying that our last conversation lacked focus... What??? Don't waste your money on this crooked company... Twelve years, two cars, always payed on time, and saving our own money would have been more then the ******** they offered us. Going to change companies! But an honest insurance company is like finding an honest Satan! They pay adjusters ***** or more per year just to rip you off and have a mouth that can deny the truth! Thieves! and she threatened to run it again and get me less money!

****** - We understand that it can be frustrating when coverage doesn't align with your expectations. We base our valuations on industry-standard methods and data, which include factors such as make, model, year, mileage, and condition as well as comparable vehicles within a reasonable distance to determine the total loss amount after a crash. We understand that you may have had a different perception of your car's value, and in times like this we encourage our policyholders to have a ***** conversation with us.

The company name is also included Patriot.I wonder if the *** knows that ******** ***** and his underwriters are actively s******* over veteran clients?I had a problem with a contractor after a tree fell on my house. I was dealing with a claims adjuster named ***********************. Before I could finish my claim request ***** was raising his voice and alluding to me being a liar. Even after I told ************ was an agency owner and I understood the process, ***** insisted he could complete the claim without getting out of his chair because of his years of experience.After ***** closed the claim. ******** ***** and Frankenmuth set in motion to cancel my policy after the contractor failed the county inspections. As a disabled veteran and an agency owner I would not recommend doing any business with these people.I am faced with attorneys fees, cancellation of my policy, still needing the repairs to meet code, and the need explain to my future insurance provider a reason as to why my previous policy was cancelled, with most likely being added to Michigans ridiculous insurance pool.The only reason insurance companies like Frankenmuth and agencies like ******** ***** are able to exist is because they are insulated by the fact that the common insured cannot afford to go after the agency or the company.I provided proof that the agency falsified documents. I provided proof that the county is failing to uphold code regulations, and I provided information to show that Frankenmuth closed my claim without the claim being completed. I provided proof that the contractor committed fraud. Yet the insurance providers continued with cancellation of my policy due to the work not being finished or up to code.********************* from ******** ***** was useless and just blamed underwriters for the policy cancellation.As a veteran, that gave up my agency to go to ***********, I would not use Frankenmuth or ******** ***** for any financial services.

Hi ***** Thank you for your feedback. Weve shared this information with our team. If youd like to discuss this further, please send your contact information to ********************** and a member of our team will reach out.

Horrible fire coverage. $150,000 &$150,00.Demolished my mid-century house to build a p.o.s. that is barely able to be lived in. Hope my good-for-nothing agent has retired to ****** in his ill-gotten gains. Unforgivable. Rest in h***

****** - We take policyholder feedback seriously and have shared this information with our team.

I was in an accident on June 9th, 2022 with this company's Insured. The company they insure is a lawn care business in which they were mowing a lawn at a local business and as I was driving in my lane the lawn mower was backing up and came off the curb and we collided. The police report deemed the business "at fault" but Frankenmuth claims that their insured is only 25% at fault and I am 75% at fault and denied my claim. After they denied my claim with their reasons being that their insured was already in the lane prior to my arriving and that the sun was a factor I sent in "scientific evidence" (pictures of the accident which they obviously never looked at or ignored) and they have yet to respond to me but did file a counter claim to my insurance company for their damages. My damages are all on the front passenger side of my vehicle and theirs is on the rear right side indicating that they were backing up and slipped off the curb into the road. If they were in the lane as they are alleging then damages would be front and center of my vehicle and center rear of theirs. I have now been without a vehicle for coming up to 2 months with a disabled child. It is very sad that this company does not use the evidence they have against them and just go around denying claims to people that did nothing wrong. If you are in the insurance business then you will have to pay out claims when your insured are at fault. Thats the nature of the business. I feel they deny these claims to see who is just going to roll over and give up because they feel defeated. I have a vehicle that needs fixed and their insured is at fault and I should not have to pay out for something that I did nothing wrong.

**** We appreciate your ***** feedback and have passed these sentiments along to our team. If you would like to discuss this further, please email ********************* and a member of our team will reach out to you.

When it came to paying a ******* claim after being a customer for 7 years, they were so abusive in making accusations treating me like a criminal or liar, I finally dropped the claim because a lawyer would cost more than the claim, this company is known for this, they never investigated the accident or witnesses.

*****, We always strive to do right by our policyholders. We appreciate your feedback and will pass this along to our team.

You investigated me like I was a criminal and also made untrue statements about my granddaughter. There was nothing done wrong on our side it was the towing company, you never even talked to the 4 witnesses your company just kept implying I did something wrong. I was so frustrated I dropped the claim and your company after 7 yrs with you and always paying my premiums on time with 3 cars this is how you treated me

You investigated me like I was a criminal and also made untrue statements about my granddaughter. There was nothing done wrong on our side it was the towing company, you never even talked to the 4 witnesses your company just kept implying I did something wrong. I was so frustrated I dropped the claim and your company after 7 yrs with you and always paying my premiums on time with 3 cars this is how you treated me

You don't strive at all with the way you didn't handle the car wasn't even being driven when damage happened, also me and my granddaughter have outstanding driving records the only reason we drove to ************ was she was trying to buy it but you guys turned that around to you are totally not loyal to policyholders and your reviews show that