ComplaintsforDrain Detectives
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Complaint Details
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Initial Complaint
06/10/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
In early December, my family and I hired Drain Detectives to winterize a home that would be empty until spring/summer. Two weeks after having the home dewinterized and water turned back on, we returned to the home to find a flood in the basement and the water heater completely waterlogged and leaking. Pressing on the top caused water to leak. Upon inspecting the pilot, water had also flooded the bottom of the tank. The water heater had completely been ruined by the waterlogging, which had occurred due to improperly draining and winterizing the tank. A new water tank needs to be purchased and installed, which cost of money from an offer of the sale of the home. Several personal belongings were also lost due to the flooding in the basement, and mold had appeared on the walls. The company has not been compliant about a resolution to this experience. Following the winterization, and prior to the dewinterization, no one has been in and used the home. The heat was left at 50 and kept on through the winter. Pipes did not freeze or burst. The leakage, flooding, and damage, was a direct result of the companies error in winterizing our home and failing to properly drain the tank.
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Customer Complaints Summary
3 total complaints in the last 3 years.
1 complaints closed in the last 12 months.