Business ProfileforBusted Tees

Purchase date: 02/07/2024 Order # ****** Amount: $59.97 + $7 return shipping label Items ordered: Two baseball-style hats with Star Wars-themed patches.What I received was nothing like the advertised photos on bustedtees.com. Photos on the website of bustedtees.com depicted the first hat with a small patch appearing to have black embroidered edging with a smooth silkscreened design on the face. I received a very large patch that was silkscreened, or printed, on a single piece of material. The face of the material was not smooth as the one advertised. The edges of said material were fraying due to not having any embroidered edging. The color design was also different. A customer service rep stated, "For the patches, we have switched to suede as it makes the color and design better". I was not informed of these changes before purchasing these items. The website does not reflect these changes.The second hat shared a similar issue. What is advertised is a clean, small patch with smooth edging. This design does not have embroidered edging, but rather smooth edging from a clean material cut. What I received was a very large patch with fraying edges. I quickly brought this to the attention of bustedtees.com customer service. I was told I am required to pay a $5 restocking fee per item and purchase my own return shipping label. Only after an exchange of approximately 20 emails, did bustedtees.com offer to refund the total of $59.97. After requesting a return shipping label, customer service stated, "Unfortunately, we do not have a shipping label". I paid an additional $7.00 for a **** return shipping label.I am requesting a reimbursement of $7.00 usd to cover my expense of returning these items that were not as advertised. Photos attached.