ComplaintsforLavish Media Design
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/18/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I ordered this sweatshirt on October 12, 2023. The money was taken out of my bank account on October 13, 2023. Today is March 18, 2024 and I still have not received anything. I reached out on January 10, 2024 and they told me I would receive my order within the month. After still not receiving it I have reached out on several occasions and do not get a response yet they are posting on their Instagram story. I paid $58.99 and received a confirmation email.Initial Complaint
03/15/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I purchased a sweatshirt with Spider-Man on it as a Christmas gift for my son. I purchased it online on December 14,2023. I received an email confirmation of the purchase for $64.98. It is now the middle of March and I still have not received the sweatshirt. I have sent multiple emails and have reached out through their instagram and have not received any communication back from them. I tried the phone number listed but only receive a busy signal. Since I am obviously not going to receive the product, I would like a refund.Initial Complaint
12/21/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Ordered products that I never received. Business wont answer the phone provided.Initial Complaint
12/13/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I ordered a sweatshirt from this company on November 26th and never received a confirmation on my order or information about shipping. Their website said to download the shop app to view shipping information but it does not show any tracking information on the app either. I have reached out to them via email and TikTok and have not received a response. Their website states that there are no returns or refunds, but if they havent sent the product that seems like a scam.Initial Complaint
12/05/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I purchased a sweatshirt from this company on November 5. I used PayPal and they received my $70. Ive been trying to reach them for a week now. Ive used ******** messenger, phone calls, and email. Im trying to get the status on my sweatshirt to see if it will arrive and have not been able to get in touch with anyone at their company. No one has returned my communication.Initial Complaint
11/21/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
On January 28th 2023, I paid $122.00 for two sweat shirts. I reached out in July that I have not received my items. They said my package was lost and they would send another order. I reached out again in August, September and, again in November. I have not received any email response. I tried calling the number on their website and it is disconnected.Initial Complaint
07/17/2023
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
I was advertised clothing on instagram. I purchased a tshirt through their online store. I received a confirmation email on 6/20 stating that the item would ship shortly. I inquired on 7/2 by email as to the status of my order. No response I inquired again on 7/7 by email as to the status of my order. No response I inquired 7/10 on ******** as to the status of my order. No response I inquired 7/13 by email as to the status of my order. Nothing back yet, and at this point I do not expect them to respond. This business has essentially stolen from me. Also, the instagram account from which I was advertised has since be deactivated... to my knowledge.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
7 total complaints in the last 3 years.
7 complaints closed in the last 12 months.