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ComplaintsforGeneration Care
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/31/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I received physical therapy services at Generation Care in ***********, **. Insurance had run out and I was paying out of pocket while I worked with the insurance company to approve additional sessions. The insurance company approved additional sessions. Generation Care billed the insurance company and received payment for the appointments I had paid out of pocket for. My last appointment was in January 2022. I understood that GC would need some time to process the payments before they could reimburse me for the out-of-pocket I had paid. To date, they have not reimbursed me. I have called and spoken with their billing department 5 times. Each time they tell me it is in process.Business response
06/08/2022
To protect HIPAA, no patient details will be shared regarding the account. I have reviewed the account in dispute. Per our records, the remaining credit on the account was refunded to the patient and the patient has been contacted. Balance on the account is $0 and the patient no longer has a credit with Ivy Rehab.Customer response
06/08/2022
Complaint: 17293017
I am rejecting this response because: I have not received any refund at the time of this correspondence.
Sincerely,
***** CargoBusiness response
06/30/2022
I have reviewed the account and communicated with the patient. She has confirmed that she did receive her refund.Customer response
06/30/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** Cargo
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.