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ComplaintsforAce Hardware of Grand Ledge
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Complaint Details
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Initial Complaint
03/13/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
On 3/9/23 I was looking at item #******* ***************** on my Ace store webpage in Grand ledge, *********. The price came up as $20.99, so I printed the page out and took it to the store where the price there was $25.99. Showed management my copy showing $20.99 and was told-SORRY, can't match ! After I tried to reason with them, again, SORRY!. I came home and connected with Ace on ******** where someone there sent me a screen shot showing $25.00. I sent them a screenshot back showing $20.99 and asked what's going on here ?? AS of today-3/13/23, no response. How can a business advertise a price and not honor it ??Initial Complaint
11/01/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
Went to store to buy some Stihl engine oil which I found online under the Grand Ledge store ( Item # ******* ). Printed out a copy showing the price. Price was $ *****, but at the store it was $ *****. Showed this to a employee and was told they won't honor this, I told them this was printed from there web page. She again said that they do not use that, they use a Ace business form that shows all the prices ! WHAT ?? They don't honor there own advertised prices ??
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.