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ComplaintsforThe Valley Townhomes
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Complaint Details
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Initial Complaint
03/28/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
They pick and choose who to pick with mostly the black people residing here.. they change rules without telling anyone then ticket their cars. But it's only a certain apartment building that's being picked on. The apartments by the office doesn't get into any trouble for smoking in the property as well as parking illegally. They never answer the phone. I have to call them ***** times to get them to answer the phone.... Very sloppy maintenance work they fail to fix things correctly. They also pick and choose what apartment buildings to put under duress when it comes to smoking anything on the property. ************************* the manager is extremely rude. They take so many extra lunch breaks I'll spend all morning calling the office just to drive up there and still not receive help to my issue. The only time the valley answer the phone is when their corporate building answers and relay a message which they never end up relaying and resolving for you.Initial Complaint
04/21/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I applied for an apartment and the application was denied on 3/17/23. I am yet too receive my ****** refund I have emailed multiple times with no response. I just want my ****** dollars back it has been over a month now.Business response
06/14/2023
To Whom it May ********
Thank you for bringing this matter to our attention. We apologize for any inconvenience caused in the delay of refund. However, we want to clarify that we denied this application on March 17, 2023, and sent a refund confirmation email on April 5, 2023. Additionally, we can confirm that a check for the refund was mailed on April 17, 2023, and that our Property Manager confirmed our refund process with the applicant on March 21, 2023.
If the applicant has not yet received the check, we would be happy to investigate further.
We appreciate your patience and understanding in this matter and hope to resolve it to your satisfaction.Customer response
06/20/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************
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Contact Information
Customer Complaints Summary
3 total complaints in the last 3 years.
1 complaints closed in the last 12 months.