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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/08/2022
- Complaint Type:
- Order Issues
- Status:
- Resolved
This issue occurred over the last 6 months approximately. Mercantile bank is our construction loan provider. We are very unhappy with a $650 charge. This is claimed by Mercantile as the fee associated with us having an appraiser appraise our house, for the process of refinancing. We would completely understand this if they (*************************) would have been honest about the process through its entirety. *** ******* us by claiming our construction loan rate would adjust in june of 2022. This is not the case as we (now know) & *** knew because we have a 10/1ARM loan that does not change from the *****% during the first 10 years. *** repeatedly told us this lie as well as others about the costs associated with refinancing.We are requesting no fee for the appraisal that took place on faulty grounds.Business response
06/14/2022
Thank you for bringing this complaint to our attention.Mercantile Bank has reviewed the complaint and has spoken with the customer. In speaking with the customer, the Bank recognizes that there was some confusion and misunderstanding with regard to communication about loan terms. As a courtesy to the customer, the Bank has waived the appraisal fee of $650.00. ******** has provided the customer with contact information should they have any additional questions or concerns. We believe the customer is satisfied with the resolution to their complaint.Customer response
06/16/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************
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Contact Information
Business hours
Today,Closed
MMonday | 9:00 AM - 5:00 PM |
---|---|
TTuesday | 9:00 AM - 5:00 PM |
WWednesday | 9:00 AM - 5:00 PM |
ThThursday | 9:00 AM - 5:00 PM |
FFriday | 9:00 AM - 5:30 PM |
SaSaturday | Closed |
SuSunday | Closed |
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.