ComplaintsforReliable Auto Finance
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Complaint Details
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Initial Complaint
02/20/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
On march 5 2009 i purchased a 99 altima from fairlane **** i believe the price of the car was around $4200 put a $600 deposit down and my montly payments were like $350-380 a month. In December of 2010 i was involved in a shooting while in the vehicle and was unable to make my December payment i was hospitalized for a week. I had the vehicle until January 2011 when they had it repossessed. and i was making my payments prior the the incident. Some time later i noticed my state income tax refund has well as my paychecks since 2015 was being garnished for the car. They say i was being charged interest. So back in August or September of 2022 i owed maybe $600. I filled my state taxes in January of 2023 only to see it being garnished for the car my state refund was more than what was owedBusiness response
03/07/2023
March 3, 2023
Re: Complaint #********
Thank you for your complaint. At Reliable Auto Finance, we work hard to make sure that we provide a top-notch customer service experience to all our customers.
Reliable Auto Finance has spoken with this customer and resolved the complaint. Any excess funds received from the ************** Tax garnishment will be refunded to the customer by check. At that time, ********************** will also process a Garnishment Release and Satisfaction of Judgment.
If the customer has any further questions, they may call our office at ************ to discuss their account.
Finally, your letter asks for an email address for future complaints. Please use this email address: *******************************
Sincerely,
***************************
Recovery Manager
Reliable Auto Finance, Inc.
1-800-373-9933
Customer response
03/07/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
***********************
Initial Complaint
07/16/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
My car has a switch where if the car note is not paid the car is turned off. I have paid my car note. My car is still not drivable and is turned off until Monday. **************** is very poor. I cant effectively communicate without being hung up on . There is no corporate office to handle this matter I ask that you assist me I have a been a buying customer with this company for over 2 years. When purchasing the car I was told this I was told the device would be removed 1 year into purchasing the car . 1 1/2 years later Im still dealing with this issue. Please help.
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.