Business ProfileforLake Michigan Credit Union - All Locations

n 2-28-24 @ 8:40 am I had a very loud and sharp talking person over the phone from the lost preventions department. I had discovered I was two months late with my credit card payment, I did not receive any notification from LMCU for two whole months. I called in a panic like any responsible consumer would, and paid my past due balance in full. I was also looking to have the late fee reversed and to find out what could be done to keep LMCU from reporting this to the credit bureau, I work very hard to get/keep my good credit status. one Lady at card services was very nice and reversed the late charges which I appreciate very much. next I was transferred to the lost prevention department who handle reporting credit card late fees, the Lady I got was very loud and a very sharp talking person over the phone did not seem to have any compassion for the consumer (ME). I asked her if she could do anything to help me to not get a 60-90 late report on my credit file, given to fact that I receive no late warnings from LMCU for two months, her reply was no. and seem very rude. this is why it's hard for some people to get ahead because of a low credit score. I take responsibility for overlooking my payments. I have been and continue to be a good standing customer of LMCU up to now i have been very happy with the services I have received and would like to continue work with LMCU. I'm sure there was something she could have done to help me. she did not offer any advice. SHM. It's just not sitting well with me so I have no other options, this is why I'm filing a complaint and hopefully I can get the 60–90-day reporting removed from my file.