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ComplaintsforMidwest Family Dental Care
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Complaint Details
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Initial Complaint
08/24/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
Hello,I would like my dentist Midwest Family Dental Care at 2020 *************************************************** to be investigated for insurance fraud. I went in for a cleaning and my dentist told me I had a crack on my back tooth. And they wanted to do a crown. They said my insurance would cover part of it. I paid the portion of the procedure that my insurance would not cover when leaving that same appointment. The dental office then called me stating my insurance would not cover, I told them I had no pain in this tooth and I did not want to get the procedure done and would like the down payment refunded, they said okay. Then they called me back stating my insurance did go through and I was cleared for the procedure. I got procedure done. Then started receiving bills in the mail for the remaining portion that the insurance was supposed to cover. I tried to call the manager 6 times and was given the run around and she never called me back. I went into the office and tried to wait for her so we could resolve the issue. I was the two hours and she would not come see me. I then get another bill stating this will be final request before this goes to collections. I called again and the manager again refused to speak to me, stating she would call me back. I had to pay the remaining bill to not effect my credit. This is not okay.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.