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Complaint Details
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Initial Complaint
08/07/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
The company provided a subset of gift cards, one of which was provided with a 0 dollar amount. Card in question was for ********** I contacted the company, and I explained that one of the cards had issues, would they help me. At first, the tone was positive, but as the interaction continued, it became more and more rude. I caught them in a lie about checking the balance on the card, because the person couldn't keep the story straight. I told them I would be contacting the sheriff's office here to report fraud(taking money for services promised but not delivered), and that I would be making this and other posts about my interactions. The tone was further reduced and I was basically told it was my problem.
Business response
08/11/2024
We have worked directly with the customer to resolve the issue.Customer response
08/12/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************Initial Complaint
01/04/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Un authorized money taken from my account..Business response
01/09/2024
In regards to **************** claim. Orders were placed on his account due to him being a victim of a phishing scam in which he gave out the secure two factor authentication code to someone who was trying to access his account. The two factor authentication code serves as a security measure to prevent unauthorize access to the customer account, and when the code is given out full access will be granted to the person who has the code. We had previously notified **************** that someone was trying to gain access to his account and that he needed to change his password because the only thing stopping them from accessing the account was the two factor code. When we noticed orders being placed on the account we immediately contacted **************** who openly admitted to being scammed into giving out the code and in turn full access to his account.
Since then **************** has stopped payment on all charges through his bank on the orders in question and those have been returned to **. At this time **************** is not out any money for the orders.
Initial Complaint
09/07/2022
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Ordered e-gift cards through raiseright. Someone used a gift card from giant Eagle of mine from the curbside ordering in another city and state. It is not a secure site. $200 I am out.Business response
10/04/2023
Our records indicate that the customer contacted our customer support team on 9/13/2022 to investigate the Gift card usage. After investigating the card usage we sent replacement cards to the customer for the affected cards. The replacement cards were sent out on 9/21/2022 via UPS.
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Get a QuoteCustomer Complaints Summary
6 total complaints in the last 3 years.
3 complaints closed in the last 12 months.