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Find a Location

Pine Rest Christian Mental Health Services has 15 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Pine Rest Christian Mental Health Services

      300 68th St SE Grand Rapids, MI 49548-6927

    • Pine Rest Christian Mental Health Services

      PO Box 165 Grand Rapids, MI 49501-0165

    • Pine Rest Christian Mental Health Services

      9090 S Rodgers Ct SE Caledonia, MI 49316-8052

    • Pine Rest Christian Mental Health Services

      17325 Van Wagoner Rd Spring Lake, MI 49456

    • Pine Rest Christian Mental Health Services

      4211 Parkway Place Grandville, MI 49418

    Business ProfileforPine Rest Christian Mental Health Services

    Health
    Multi Location Business

    Additional business information

    Additional Info:

    Pine Rest Christian Mental Health Services and the Michigan Attorney General's Office issued a warning to consumers that that the contact phone number for Pine Rest they find online may not actually connect them to that facility. Pine Rest has received multiple reports of third-party organizations, using carefully crafted language to present themselves as affiliates of Pine Rest, appear near the top of search results and fraudulently claim they can assist individuals with placement in our services. Community members who reach out to these sources are often falsely told there are no services currently available in the local area. Some individuals have been redirected to receive mental health care at non-Pine Rest locations across the country and directed to travel to or from these sites at their own personal expense.

    Individuals seeking mental health and/or addiction services can find reliable contact information on www.pinerest.org or find immediate assistance at 616.455.5000 or toll-free at 800.678.5500. For outpatient assistance, call 866.852.4001.

    See all additional business information

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 5 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Products & Services

    This company offers behavioral health services.

    Business Details

    This is a multi-location business.

    Find a Location

    Pine Rest Christian Mental Health Services has 15 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Pine Rest Christian Mental Health Services

        300 68th St SE Grand Rapids, MI 49548-6927

      • Pine Rest Christian Mental Health Services

        PO Box 165 Grand Rapids, MI 49501-0165

      • Pine Rest Christian Mental Health Services

        9090 S Rodgers Ct SE Caledonia, MI 49316-8052

      • Pine Rest Christian Mental Health Services

        17325 Van Wagoner Rd Spring Lake, MI 49456

      • Pine Rest Christian Mental Health Services

        4211 Parkway Place Grandville, MI 49418

      Location of This Business
      300 68th St SE, Grand Rapids, MI 49548-6927
      BBB File Opened:
      4/26/2002
      Years in Business:
      113
      Business Started:
      1/1/1911
      Business Management
      • Dr. Mark Eastburg, President/CEO
      Contact Information

      Principal

      • Dr. Mark Eastburg, President/CEO

      Customer Contact

      • Dr. Mark Eastburg, President/CEO
      • Ms. Bob Nykamp, VP Chief Operating
      • Dr. Alan Armstrong, VP Chief Medical Of
      • Mr. Jim Rose, Director of Marketing
      • Ms. Jamie Anderson, Customer Relations Specialist
      Additional Contact Information

      Phone Numbers

      Customer Complaints

      2 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      01/07/2023

      Complaint Type:
      Order Issues
      Status:
      Answered
      I am employeed with ***************** and my job offers 6 free counseling sessions with their *** program. Im which I signed up for counseling sessions. My job ended up terminatingbtheir contract with the *** program that was contracted with pine rest. I was never notified this happend and still scheduled my counseling appointments because I had 2 left. I was NEVER notified by pine rest until AFTER my visits that my Eap wouldnt cover the charges. The *** program my job has now reached out to pine rest and thy refused to work with them so my cus fb es can be covered. Pine rest completely ripped me off. Never advised me that ******** wouldnt cover the charges and they are now billing me the FULL amount for both visit which is almost 400 dollars. They rip off their customers. I dont understand why they have the *** program when they purposely s**** over their customers so the *** wont cover the visits. Im a single parent and Ive called pine rest multiple times and no one will help me. Im hoping with filing this complaint this can be resolved.
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      Customer Reviews

      5 Customer Reviews

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      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Abbi F

      1 star

      05/16/2024

      Nothing but terrible experiences here. I’ve tried various providers in therapy and use their clinic of Caledonia for virtual psychiatry. Husband has had some good help, so not all bad but I’ve experienced provides with Major incompetence, rudeness and inability to even complete simple medication refills properly. Was told that the therapist didn’t feel like they’re helping me enough so I should see someone else, which is incredibly detrimental to someone’s mental health. Then was switched and I arrived only to be told there has been a scheduling error. They let me see who was available for EMDR but I was told that was literally all we’d be working on every week as the main thing. I’ve had lots of great therapist throughout my life, I have never ever had such a horrible experience anywhere else. I think these people do care but the way the practice is run and the amount of time they spend with you, quality and cailber of Care is very lacking and does more damage than good. Look elsewhere.

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