5 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Abbi F
1 star05/16/2024
Nothing but terrible experiences here. I’ve tried various providers in therapy and use their clinic of Caledonia for virtual psychiatry. Husband has had some good help, so not all bad but I’ve experienced provides with Major incompetence, rudeness and inability to even complete simple medication refills properly. Was told that the therapist didn’t feel like they’re helping me enough so I should see someone else, which is incredibly detrimental to someone’s mental health. Then was switched and I arrived only to be told there has been a scheduling error. They let me see who was available for EMDR but I was told that was literally all we’d be working on every week as the main thing. I’ve had lots of great therapist throughout my life, I have never ever had such a horrible experience anywhere else. I think these people do care but the way the practice is run and the amount of time they spend with you, quality and cailber of Care is very lacking and does more damage than good. Look elsewhere.Review from Todd L
1 star10/17/2023
The fact that they are "christian based" should give you pause.My child went here seeking mental health support, that support was lackluster at best.Billing and Insurance is awful, and can't stress enough how horrible their entire billing and customer service department is. I highly recommend any other provider, ANY, for your support.Review from Jo S
1 star10/13/2023
Very outdated inpatient facility. Redundant use of old therapies. Poor communication and planning involving patient input. Decisions about care are made behind closed doors. Diagnosis and treatment are not discussed with patient. Prolonged treatment to avoid positive outcomes too soon using ******** funds unnecessarily. Multiple incorrect diagnoses. Do NOT trust services here.Review from Ash T
1 star03/02/2023
This is by far the worst experience I have ever had with any health care provider in my life. It was traumatizing to be disrespected so blatantly and to not have my concerns taken seriously. I experienced no real or genuine concern for my safety or well-being while at a facility that touts this as their primary goal. I cannot believe how poorly I was treated by Pine Rest. What took place is not only unethical, it is negligent, unprofessional, and completely missed the mark. As a licensed psychotherapist, I am intimately familiar with mental health care and crisis systems. This was a complete and utter failure when it comes to standards for crisis care. I can’t imagine what this experience would’ve been like for the average client seeking treatment, let alone for someone in a greater state of distress.Review from W
1 star12/30/2022
0 Stars. Highly discriminatory and condescending towards people because of the type of Health Insurance a patient carries. The most un-christianlike I've ever encountered.
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