Customer ReviewsforPeak Heating and Cooling

Bought complete system, told 5 day install took 6 wks still not complete. That was April this is now end of September, Overcharged, wont give correct refund, buy ac get furnace free charges 7000 for furnace got 1100 back, I do not recommend this company. Furnace had to be repaired before it could be used, new transformer, broken wires, put in broken breaker, used thermostat hard to get responses got lawyer involved still no response

Dear Customer, We want to extend our most sincere apologies for the series of issues you have faced with the installation of your system, the delay in completion, and the subsequent challenges in communication and billing. It is clear from your account that we have not met the high standards of service and customer care we are committed to providing. We are truly sorry for the inconvenience and frustration this has caused you. Your experience, starting from the extended installation time far beyond the initial estimate to the complications with the furnace and the thermostat, as well as the difficulties in obtaining a satisfactory response from us, is not reflective of our company values. We understand that involving a lawyer indicates the severity of your concerns, and we are committed to resolving these matters in a manner that restores your faith in our services. To address the issues you have raised, we are prepared to take the following actions: Complete Review of Your Account: We will conduct a thorough review of your account, including the installation process, the charges applied, and the communication records. This will help us understand where our service failed and how we can rectify the situation. Repair and Completion of Installation: We will prioritize the completion of any outstanding installation work and ensure that all repairs, including the replacement of the transformer, broken wires, and breaker, are carried out swiftly and efficiently by our most experienced technicians. Direct Communication Channel: I am providing my direct contact information so that you have a straightforward way to reach out with any concerns or questions. We want to ensure that you receive timely and accurate updates about the resolution of these issues. Future Service Guarantee: To regain your trust, we would like to offer a service guarantee on your system, ensuring that any future concerns are addressed promptly and without charge. We deeply regret the inconvenience and dissatisfaction you have experienced. Our goal is to not only resolve the current issues to your complete satisfaction but also to demonstrate the level of service and professionalism we are truly capable of providing. Please expect a call from me personally within the next 24 hours to discuss how we can move forward and begin to make amends. Sincerely, Adan O COO Peak Heating And Cooling

Did work without pulling permits, pulled the mechanical permit after i complained still waiting on an electrical permit to be submitted even after the work is completed! Great people, But lack of communication and sloppy work! Shady company! Overpriced Too many excuses! I had to do some repairs on siding, and drywall because of damage from them i had to install the thermostat correctly! Not recommended

Dear Customer, Thank you for taking the time to share your feedback regarding the recent services provided by our team. We are genuinely sorry to hear about the issues you've encountered, including the oversight in obtaining the necessary permits in a timely manner, the communication gaps, and the impact on your property. This is not the level of quality or integrity we strive for at Peak Heating And Cooling, and we sincerely apologize for falling short of not only your expectations but ours as well. Your comments about the quality of the work, the subsequent damages to your property, and the challenges with our team's communication are concerning and are being taken very seriously. We want to assure you that we are committed to making this right and restoring your trust in our services. In response to your experience, we are taking the following immediate actions: Permit Resolution: We are actively working to expedite the electrical permit and ensure all work is fully compliant with local regulations. We will keep you informed at every step of this process and ensure that all necessary inspections are completed to confirm the safety and integrity of the work done. Property Repairs: We take full responsibility for the damage to your siding and drywall, as well as the incorrect installation of the thermostat. We will arrange for our team to make all necessary repairs at no cost to you, at a time that is most convenient for you. Service Review and Refund Consideration: We will conduct a thorough review of the services provided, including the pricing structure applied to your project. If it is determined that the services were overpriced or if the quality did not meet professional standards, we will discuss an appropriate refund or credit towards future services. Improved Communication: We acknowledge the critical importance of clear and timely communication. We are reviewing our internal processes to ensure our team maintains open, transparent communication with our clients throughout every project phase. Direct Support: I would like to offer you my direct contact information so that you can reach out to me personally with any further concerns, questions, or updates you may require. Your satisfaction is incredibly important to us, and I want to ensure you have a direct line to someone who can address your needs promptly. We truly value your feedback as it helps us improve and better serve our clients. We are committed to regaining your confidence in our company and demonstrating the high standards of service and professionalism we are known for. Please expect a follow-up from me shortly to discuss the next steps and how we can begin to resolve these matters to your satisfaction. Sincerely, Adan O COO Peak Heating and Cooling

The serviceman **** wanted full payment up front before he would put in 4 pounds of freon with stop leak agent. I live alone and am handicapped so I was at his mercy.He charged me $1,514.72 for doing this and I asked for a receipt which he said company would mail me. U friends and family said I definitely was overcharged. I got this service on 7/26/2023 .I have called several times for work receipt and emailed them and asked that I at least receive a senior discount which they offer. As i. Am 81 years old i. Should qualify plus I wanted to see itemized statement of charges. Spoke to owner 2 weeks ago and he said he would look into it. I called again today and gave my email etc 8/37/2023 for second time. I along with friends and family feel taken by overcharge scam possibly. I feel I need some sort of refund and senior discount along with a paid receipt. Help

Dear Customer, Thank you for reaching out to us and sharing your concerns. We are truly sorry to hear about your experience and the distress it has caused, especially given your circumstances. At Peak Heating And Cooling, we are committed to treating all our customers with fairness, respect, and transparency, and it's clear we have not lived up to these values in your case. Upon receiving your message, we have taken immediate steps to investigate the situation regarding the service provided by our technician, Alex, on 7/26/2023, as well as the subsequent issues with billing and communication. Please accept our sincere apologies for any feelings of discomfort or vulnerability you experienced during this process, and for the delay in resolving your concerns. To address your situation, we are implementing the following actions: Receipt and Itemized Statement: We will immediately generate and send you a detailed itemized statement of the services provided, including the cost of the freon and stop leak agent, as well as any associated labor charges. This will be sent to your email within the next 24 hours. Review of Charges: We are currently reviewing the charges applied to ensure they are in line with our standard pricing for the services rendered. Should any discrepancies be found, or if it is determined that you were overcharged, we will issue a refund for the difference promptly. Senior Discount Application: In recognition of your eligibility for our senior discount, we will apply this discount retroactively to your service charges. This adjustment will be reflected in the updated statement we will provide, and any excess charges will be refunded to you. Direct Communication with Owner: I understand you have previously spoken with the owner; I will ensure that you have a direct line of communication with him moving forward. He is informed of your situation and is personally committed to ensuring its resolution. Commitment to Service and Trust: We understand the importance of trust and reliability in our services, especially for our customers who rely on us for their comfort and safety. We are taking this opportunity to review our service and pricing policies to prevent such situations in the future. We value your business and your trust, and we are dedicated to making this right. Please expect a follow-up call from us to confirm that you have received the necessary documentation and to discuss any refunds due. We want to ensure your complete satisfaction and regain your confidence in our services. Sincerely, Adan O COO Peak Heating And Cooling

Sorry we had them replace our furnace. A 2 day job has been ongoing for over 2 months.

Dear *****, Thank you for bringing your concerns to our attention. We understand that the delays and issues experienced with the replacement of your furnace have been a source of significant inconvenience for you and your family. Please accept our sincerest apologies for not meeting the expected timeline and the standards of service we are committed to providing. At Peak Heating And Cooling, we aim to deliver not just heating solutions but also peace of mind, knowing that your home comfort is in reliable hands. It's clear from your experience that we have not lived up to this promise, and for that, we are truly sorry. To address the ongoing situation and ensure a swift resolution, we are taking the following steps: Immediate Review and Action: We are conducting a thorough review of your project to identify the causes of the delay. Our top technicians will be assigned to ensure that any outstanding work is completed efficiently and to the highest standard. Direct Oversight: I will personally oversee the completion of your project to ensure that all work is carried out smoothly and without further delay. I will provide you with regular updates on our progress. Compensation for Inconvenience: We recognize the inconvenience and disruption caused by the extended timeline. We will discuss with you a fair compensation for the inconvenience experienced, which could include service discounts, maintenance services, or direct compensation. Quality Assurance: Upon completion of the installation, we will conduct a comprehensive quality assurance check to ensure that your new furnace is operating optimally and meets all safety and performance standards. Extended Warranty: In recognition of the inconvenience caused and as a gesture of our commitment to your satisfaction, we will extend the warranty on your new furnace at no additional cost to you. We value your patience and trust in us, and we are committed to restoring both to your full satisfaction. Please feel free to reach out to me directly with any further concerns, questions, or for updates on the progress. Your comfort and satisfaction remain our top priority, and we are dedicated to turning this experience around for you. Sincerely, Adan O COO Peak Heating And Cooling