ComplaintsforCorewell Health

• Initial Complaint

  05/21/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  The MA staff at ***************************************** are taking extended lunch brakes at local bars and drinking alcoholic beverages in access then returning to work under the influence attempting to perform their duties IE give medications and shots while under the influence of alcohol and Marijuana. It is recorded and management knows but does nothing about it.

  Business response

  06/03/2024

  Thank you for reaching out. I have communicated this complaint to the leadership of Corewell Health East for their management and appropriate response.

  Business response

  06/04/2024

  Thank you for informing us of this customers concern that was shared with the **********************. ****************** takes this matter seriously, and we appreciate the opportunity to review and respond to these concerns. It is always our goal to provide the best care and service possible, and all our team members are expected to follow our code of excellence, values and behavioral expectations. Our organization has taken appropriate action as a result of this concern. Due to privacy concerns, we are unable to share the details of the review and resolution.  

  Customer response

  06/05/2024

  Sure, I'll be sending my photos of these employees to the media thanks 

• Initial Complaint

  05/17/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  ********************* P.C.*********************************************** ************ Patient Name ************************* 02/15/24 Received a text message or Tuesday 5/14/24 confirming are appointment we made 3 weeks ago for Thursday 5/17/24 at 4 p.m. on the same day we received a voice-mail stating are appointment had been rescheduled to 12:00 on Thursday we never got the message or confirmed we showed up at 4:00 the original time. It looks like they charged us a rescheduling fee of $100 the total cost was $150 cash every other appointment where the same thing that took place happen cost $50 cash We should not of been charged a rescheduling fee for showing up at the original time we made the appointment because we never consented to the updated time that the Dr. ****** rescheduled the appointment for on the same day we were texted by this ****** us to confirm the original 4:00 p.m. time. Furthermore it is a illegal to charge a rescheduling fee to a child on a ******** funded plan that the ********************** at **** Foot and Ankle P.C. is in contract and in network to accept. Furthermore we have insurance a hap care source plan. ********************** is in network and has been confirmed to be by the ******** Source plan, we presented our insurance card to the ****** manager at **** foot and Ankle. They didn't run our card or called the *** care source provider line to confirm we were in network which we are, the ****** manger said we don't take that that's all. This is illegal its not a straight ******** plan we chose this plan because ******************** is in network. We will be taking this to the state if necessary to rectify if BBB cannot resolve what happen on May 16th. This action to place on behalf ****** the ****** manager at ************** P.C. an accountablity needs to be taken

  Business response

  05/28/2024

  Thank you for communicating with Corewell Health West Patient Relations. This has been forwarded to the appropriate contact that covers Corewell Health East Patient Relations for their review and response. 

• Initial Complaint

  12/16/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I received a statement for an emergency room visit (two different portions for hospital and professional charges) on 2-13-22 from ******** Health before they became Corewell health. Based on that statement my professional charges were $257.99. I recently received another bill for professional charges that added another $28.11. I have spent about 10 hours over the past 4 weeks going between my insurance and the hospital billing to figure this out. The first finding was that the bill I paid included a chart for a CT Scan of the Thorax, which I did not have. The hospital has now told me twice that it has been removed, but I still haven't been refunded what I am do and I'm still not clear why I have a balance when the balance given (for procedure codes *****, *****, and *****) was paid on 2-22-23.

  Business response

  01/04/2024

  Thank you for informing us of this customers concern that was shared with the Better Business Bureau. Corewell Health takes this matter seriously, and we appreciate the opportunity to review and respond to these concerns. It is always our goal to provide the best care and service possible. We will partner with this individual to work through the concern and ensure they are informed of the results of our review. In order to protect the privacy of our patients health information, we are unable to share details surrounding our review and resolution of this matter.

  Customer response

  01/04/2024

   
  Complaint: 21013813
  
  I am rejecting this response because It is still in process to be resolved. I have been told steps have been taken (though I have been told this in the past) and I'm satisfied with what I have been told right now, but It is not over. I also want to keep this complaint on file because it seems to be a constant issue with this company.
  
  Sincerely,
  
  *****************

• Initial Complaint

  07/26/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Corewell financial department asserts that I owe a balance of $43.68 that United Healthcare had remitted by EFT transaction #************, ************, ************ all of which cleared by 5/12/23. Also a pending amount of $14.56 EFT transaction # ************ which cleared 7/26/23. All of this information was given me by UHC CSR first name ************ shared that they have this information. Also that it's their responsibility to verify this. Not mine. That there's a provider phone number ************** for that specific purpose.They maintain that they have no proof of payment. That it's my responsibility. Appears to be an attempt to be paid twice. Possibly a creative attempt to balance bill. Note that this provider also accepts ******** assignment.I informed them of this via phone and email. Each time was a invincible response that it's my responsibility. Given that it has been paid I view this to be a dishonest practice.

  Business response

  08/11/2023

  Thank you for informing us of this customer's concern that was shared with the Better Business Bureau. Corewell Health takes this matter seriously and we appreciate the opportunity to review and respond to these concerns. It is always our goal to provide the best care and service possible. We have worked through this concern and have left a voicemail with the patient as of 8.7.23. When the patient returns this call we will ensure they are informed of the results of the review and resolution of this issue. 

  Customer response

  08/14/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  07/25/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I received an absorbently large bill from Spectrum health after being taken to their ER. The price that I was charged was based on the hospital rates of Corewell Health (Spectrum Health). The problem with this bill is that they have charged an amount that I am expected to reimburse when their insurance company that they own called priority health does not even reimburse 1/3 of it. I am asking for a reconsideration of the bill to be reduced to the level of which they would reimburse any other provider for the services they themselves rendered. Attached is the providers fee scheduled as well as the comparison in what I was charged and what their own insurance company reimburses. I am a low-middle class single man that make to much for their financial assistance but based on the bills that I have such as a mortgage, car payment, groceries, among other repairs, this cost is prohibitive and unsustainable. Additionally, other stressors are that my mom just died which was were this payment was coming from to pay core well (spectrum health). I am asking that a fair assessment of the charges that follow even the level in which they are willing to pay another provider is considered. I do not have any money to pay this bill at the amount that it is currently at and am asking for a reduction not even to the provider reimbursed rate but enough that I could pay. I am currently ineligible for food stamps, do not qualify for ********* and do not have health insurance. I am asking that a billion dollar business consider a reduction that they can use as a right off anyways. I am not a wealthy man, nor am I frugal. If I could pay this, I would, but I cannot due to the amount that was taken from me in the divorce and the other fees and support that I now have to provide for my mothers funeral and my wife's spousal support. I do not qualify under the financial assistance with spectrum due to my income being above the threshold, and this month I only $38 in my checking and savings.Please

  Business response

  08/17/2023

  Thank you for informing us of this customers concern that was shared with the Better Business Bureau. Corewell Health takes this matter seriously, and we appreciate the opportunity to review and respond to these concerns. It is always our goal to provide the best care and service possible. We have partnered with this individual to work through the concern and ensure they are informed of the results of our review. In order to protect the privacy of our patients health information, we are unable to share details surrounding our review and resolution of this matter, but it has been communicated to the patient along with information regarding how to escalate his concern should he be dissatisfied with our process. 

  Customer response

  08/17/2023

   
  Complaint: 20373228
  

• Initial Complaint

  06/13/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  They are billing me for services they never provided and they would not allow me to record my call so I could remember what was said when inquiring about the bill. I am disabled and have memory disabilities as well as others. I use a recorder so I clearly remember everything. I ask for this as a disabled person. I feel this is fraud since I never had any scalp injury.

  Business response

  07/19/2023

  Thank you for informing us of this customers concern that was shared with the Better Business Bureau. Corewell Health takes this matter seriously, and we appreciate the opportunity to review and respond to these concerns, as it is always our goal to provide the best care and service possible. We are making best efforts to partner with this individual to work through this concern and have informed them of the results of our review.  To protect the privacy of our patients health information, we are unable to share details surrounding our review and resolution of this matter. 

• Initial Complaint

  05/13/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Corewell Health, formerly Beaumont, incorrectly coded my annual physical and is incorrectly charging me for services that my insurance provider covers.They tried to get me off the phone multiple times telling me that I needed to talk to my doctor or insurance company. I confirmed with both my Doctor and the ***************** *********** blue shield) that the issue was with Corewell's billing codes being done incorrectly.Now they will not pick up or return my call and are forcing me to hang up the phone without being able to leave a voicemail even though their system prompts you to leave a voicemail.Corewell is clearly incentivized to not resolve these issues - if resolving these issues were good for Corewell's profitability, they would actually perform their duties.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩