Customer ReviewsforAmerican Anesthesiology Of North Carolina, PLLC

I will NEVER use American Anesthesiology ever again and dont recommend that anyone does. The billing system does NOT work. The staff in office are so rude and do not listen. I have been dealing with this for over a year now!I never received a **** until months later telling me my account was past due and was now in collections.. I called and set up a payment plan, I was assured that my account was taken out of collections. I kept getting letters from collections stating I still had an unpaid balance, even though I had automatic payments set up. I called multiple times to figure out why my account was still in collections and got the run around.Now, my account is paid off. The collection company sent me a letter saying it was paid off & a zero dollar balance I just got a final notice from American anesthesiology saying I still owed even though I have a zero balance. Their systems DO NOT update, this affected my credit score and made it look like a negative delinquency against me. This company is a joke. Why would I ruin my credit over $850.After readying the reviews I have realized this is happening to a lot of other people. This company has done this many times and its time for that to stop.

They told me $1,600 was due ("payment in full is expected upon receipt"). I was surprised because my BCBS insurance covered a large portion of the rest of the surgery. I thought they must have declined this (maybe out of network), so I set up 4 installment payments. Then I found out that the **** was never submitted to my insurance company, so I submitted it and my insurance covered all but $185 so I had already overpaid. On 2/25/22 I sent an email explaining that they had overbilled me and I wanted a refund of the amount I overpaid (and acknowledgement that I do not have to make further payments). On 3/1 I received a standardized email that my documents were received. Then I heard nothing, so I sent another email to follow up on 3/28. I received a similar standardized email back from them on 4/1 -- they have received the documents, my acct is on hold for review, if there is a balance due they will send an updated statement. So I called and was told that it appears I am receiving a $96 refund, but she doesn't know when? I asked could I get something in writing that shows I paid this account in full (I don't want confusion later for not paying the full amount) and she wasn't able to help; I escalated to a manager and she said she would send a receipt for my payment in **** days and would try to acknowledge it was payment in full. Really?! This company is having people overpay for services rendered and then sitting on refund checks. Why is it not standard practice to acknowledge in writing that the original **** is void and the payment that was received brings the account currently? How can they not send me any real communications in 5 weeks letting me know what is going on with the account? TERRIBLE customer service.