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Find a Location

Pediatrix Medical Group has 1 locations, listed below.

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    Business ProfileforPediatrix Medical Group

    Medical Billing

    At-a-glance

    Customer Reviews

    1.05/5stars

    Average of 21 Customer Reviews

    Customer Complaints

    242 complaints closed in last 3 years

    94 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    PO Box 120153, Grand Rapids, MI 49528-0103
    BBB File Opened:
    12/4/2015
    Contact Information

    Customer Contact

    • Kaitlin Latsch, Complaint Manager
    Additional Contact Information

    Phone Numbers

    Customer Complaints

    242 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    06/19/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    I gave birth to my daughter on 12/29/23 and we were discharged together on 1/1/24. All bills with the hospital were received and paid, either through insurance or out of pocket before mid February. On 2/22/24, I received a text stating I owed a balance from Pediatrix Medical Group. Thinking it was a scam, I ignored it. I got the same text on 2/26/24, stating a balance of $655.00 was due. I called the number included and asked for it to be sent to insurance and was told it would take up to 30 days to receive a new statement. After that, I had not received any further contact until today. On 6/19/24, I received another text stating that I have a balance due. I have reviewed the statement, which is a hospital discharge fee. I called the number provided, and was told that I am on the third day past the date received, though I have not received any physical bills nor have I consented to be billed through text. I asked the representative if she could provide the consent for me, and was told my statement was sent on 6/18/24, which did not answer my question. I do plan to escalate this matter and/or seek legal counsel, as I do not have any papers from my discharge that note Pediatrixs involvement in my or my childs care.
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    Customer Reviews

    21 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Sherin A

    1 star

    06/05/2024

    We had our baby 6 months ago and we got a bill from Pediatrix for $1700. This bill has no explanation of the charges and once asked, we were rudely talked to with no explanation. On the call, we mentioned that this bill was impossible for us to pay considering that only one person is working in our household. Instead of offering a better solution, we were threatened that this bill would be sent to collection if we didn't pay it.If I remember correctly, this doctor is charging us for simply laying eyes on our child while being in the hospital. He spent less than five minutes with us each day, and is charging an outrageous bill. The doctor who I saw all 9 months and delivered my baby only charged us $600. This simply shows that Pediatrix is out there to make a profit off of whoever they can get, and bill them outrageous and unjust amounts of money. Pediatrix is a predatory company that has no ethics at all. They were called mednax earlier but changed their name to pediatrix which is very similar to pediatrics, possibly to confuse mothers who are about to give birth. They also don't work with any insurance and is always out of network. Such scammers should not be allowed to touch babies, as they only care about money. They even have influenced corrupt politicians to make expensive hearing test mandatory which is predatory. A test that should cost 50$ is now charged 1000s.This is the last thing anyone who is about to have a baby should be worrying about. Parents should be burdened with outrageous bills while caring for their newborn. Beware of this company and stay far away from it!!!!!!

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