Customer ReviewsforBerger Chevrolet, Inc.

Let's talk customer service... I spent almost $40,000 on a vehicle 41 days ago. I noticed that the LED pad on the door would light up randomly, but I had never owned a vehicle that had one and thought it was a normal thing. I haven't ran the car in a few days so I wake up to a dead battery. Like dead dead. No crank, no lights, nothing. I call the dealership that I just handed 2 years worth of wages to, only to be told they won't cover any repairs. None. Won't cover labor and I cover parts... nothing. I got a "Sorry. We can't do anything for you. We take pride in our used cars. It was fully inspected by our commission based mechanics before it left the dealership." Like it's supposed to make me feel better that the mechanic went unpaid for the service they did to my vehicle. This is what your money gets you at Berger Chevrolet . Unpaid mechanics and a service bill before your first payment. ??

I bought used car and in less than 90 days it needed a new transmission. Per the car fax, Berger did transmission work on the car about 1 month before it was traded in. The warranty Berger sold me wouldnt cover the cost of the $2,400 repair and Berger wouldnt work out any kind of deal since the car was so recently purchased and had a known issue prior to purchase. So I went somewhere else and replaced the entire transmission for $300 more than the cost of the 1 part Berger was trying to replace on a car I had just purchased from them. I will never go there again. They also charged me $300 for diagnosing the problem. They dont care about the customer, only the money.

My wife and I drove 60 miles to test drive a new truck. When we arrived we were sent to a sales staff member that didnt have a clue what we were there for. Their email sales staff set up the meeting with out researching weather they had the truck. There is a huge disconnect. Cost us time and the expenses of making this trip. No way I would ever consider buying a product from this dealer. This is WHY people hate going to a dealership.

Took my car to Berger Chevrolet because I purchased an after market warranty thats supposed to cover my engine and transmission, they called me that the piston ring need to replaced which could be about 3-4k I dont know much about vehicles but that sounds like engine/transmission issues to me. the annoying salesman asked me if I wanted to get my vehicle appraised my answer to him was yea i dont mind knowing how much my car is worth but my main focus right now is you guys reaching out to warranty and see if they will cover the expensemy vehicle has literally been sitting there for two days they are not making ANY effort ?in fixing my car because they want me to trade my car in and get into another loan so bad. Stop talking advantage of women when they take their vehicles for service, fix my **** car and stop pressuring me to trade it in. They are completely unprofessional and dishonest.

I purchased a car with the intentions of driving it across state lines in may. Its now April and I cant even drive it to work. They arent helping me like they promised they would and I have it in writing. Im going thru h***

I have been a Berger customer for a few years now and last week my vehicle was totaled in an accident. I had my vehicle towed to the Berger Collision Center, they had the estimate completed in the same day! The team was incredibly helpful, kind and understanding to my situation. Before the vehicle was determined a total loss, the sales department had already reached out to inform me that they had reserved a vehicle to help me in the upcoming days. Yesterday I went home in my brand new 2022 Chevy Traverse! I am beyond thankful to the Berger team for helping me manage an incredibly difficult situation. They went above and beyond to help me and my family! I would highly recommend working with Berger!

Adquiri un vehiculo de $12,000 que ascendio a $17,000 aun con credito bueno, semanas mas tardes recivi cartas de los bancos que no me financearon, porque el carro estaba sobre evaluado a los 3 meses necesito una reparacion de mas de $1,000 tres meses despues se dano la trasmision quedando el carro inservible.. los contacte para decirles que esperaba un carro decente a ese precio, me dijeron que solo me ayudarian a adquirir otro vehiculo.. mucho mas caro porsupuesto! cuando pregunte que seria de la deuda del carro anterior, me contestaron que no tenia que pagar un carro que no sirvio.. y mi credito? conteste!!! empezaras un nuevo credito con esta nueva compra. Me di cuenta que estaba tratando con personas muy deshonestas.. hago respponsables a los managers generales de esta falta de etica y miseria mental que llevan a sus vendedores hacer estas practicas.

Translation by google:
I acquired a vehicle for $ 12,000 that amounted to $ 17,000 even with good credit, weeks later I received letters from the banks that did not finance me, because the car was overvalued at 3 months I need a repair of more than $ 1,000 three months after the damage was done. Transmission leaving the car unusable .. I contacted them to tell them that I expected a decent car at that price, they told me that they would only help me to acquire another vehicle .. much more expensive of course! When I asked what would be the debt of the previous car, they answered me that I did not have to pay for a car that did not work ... and my credit? answer !!! You will start a new credit with this new purchase. I realized that I was dealing with very dishonest people ... I hold the general managers responsible for this lack of ethics and mental misery that leads their salespeople to do these practices.

We bought a used 2017 Yukon Denali XL at Berger. We were told that the Vehicle passed a 120 point inspection which includes that the tires and brakes have 1/2 life or better. Unfortunately after we purchased the vehicle, we brought the vehicle to our own mechanic who is a family member. We were told that it needed 2 new tires and they recommended to sell the vehicle ASAP because it is full of rust on the bottom! Berger never shared this information with us! When we asked about it later, they said that ALL cars have rust, even new cars!! We brought the vehicle back to them and they took it back on trade for $6,000 less than we purchased it for even though we put 2 brand new tires on it! We then had to purchase another used vehicle from them that was very much over priced, but we felt we had no choice as we needed to sell the Yukon and did not feel good about selling it knowing that it has a major rust problem. We had to wait over a week for them to get the title for the purchased vehicle. During that time, they agreed to clean/detail the vehicle because it has not been properly cleaned. When we returned to pick up the vehicle no cleaning had been done!! They would not allow us to see the inspection report for this vehicle, and we are really hoping our mechanic does not find something wrong with it, but thankfully this one is still under warranty. We would not recommend buying a used vehicle at Berger!! If you do, we highly recommend taking it to you own mechanic prior to purchasing it. DO NOT trust the inspection done at Berger!! I am sure they will now put that YUKON back on the used car lot and do the same thing to someone else. This is sad! It is NOT ALWAYS BETTER AT BERGER as they advertise!!!!