ComplaintsforCourtesy Chrysler Dodge Jeep RAM

• Initial Complaint

  08/07/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  July 30 2024: My Durango is towed to Courtesy Dodge after hours. I write down my issue on the envelope and put my key in drop box. I stated that my car won't start. I also stated that I think I have the original battery in the description. 07/31/24 Courtesy tells me it's my battery. I pay the $300 drive off their Lot. 08/01/24 I called Courtesy left a message stating my car is doing the same thing. I also texted this to them with no response or call back. 08/02/24 My car won't start again, it's the same issue as far as starting. Towed back to Courtesy Dodge. 08/06/24 I was informed that my problem was my fuel pump. 08/07/24 Courtesy texted me to say that my car was fixed and ready. I pick up the vehicle around 5:20pm and it has trouble starting in their parking lot while my $1,365.55 bill is still in hand that supposedly fixed this consistent problem. I got home which is roughly 3 miles from the shop. I turn my car off and try to turn on again and it WILL NOT START AGAIN. At 7:30pm today as I type this. My same truck with New Battery, Fuel Pump, $1600 later was towed back to Courtesy for the same problem. I cannot start my car again, which is the original problem. They have had my car for 6 days and made $1600 and I am sitting with the same problem. Furthermore this situation has had me out of work Since last week Tuesday which is a week without pay, and now a week without repair.

  

  Business response

  08/08/2024

  Response to Complaint ID ********
  Dear *****,
  Thank you for bringing this matter to our attention. We value every customer's feedback and strive to address concerns promptly and thoroughly.
  Regarding the complaint, here is a summary of the situation and our response:
  Initial Visit (July 31, 2024): The customers vehicle was towed to our facility after hours on July 30, 2024. The customer left a note indicating that the vehicle wouldnt start and that they suspected the battery might be original. On July 31, 2024, we inspected the vehicle and found that the battery had insufficient cranking amps. We replaced the battery with the customers approval. The vehicle was then picked up by the customer on the same day.
  Second Visit (August 2, 2024): The customer reported that the vehicle was experiencing the same starting issues. The vehicle was towed back to our facility on August 2, 2024. After further diagnostics, we identified a faulty fuel pump assembly, which was a different issue from the initial battery problem. Approval was obtained from the customers aftermarket contract company (American Auto Shield) to repair the fuel pump. We completed this repair and the vehicle was ready for pickup on August 7, 2024.
  Post-Repair Issues: The customer picked up the vehicle on August 7, 2024, around 5:20 PM. They later reported having trouble starting the vehicle in our parking lot. We did not receive this feedback on-site, which would have allowed us to address the issue immediately. The vehicle was towed back to our facility, and upon re-evaluation, we determined that the starter assembly also needed replacement. We have obtained the necessary approval from American Auto Shield and are in the process of replacing the engine starter assembly.
  We understand the frustration caused by this series of events. Our diagnostics indicated that the fuel pump failure was likely contributing to the battery and starter issues, which were not apparent during the initial inspection due to the limited time we had with the vehicle. We strive to provide prompt and effective repairs and regret any inconvenience caused.
  We appreciate the opportunity to resolve this matter and are committed to ensuring that the vehicle is thoroughly inspected and repaired to the customer's satisfaction. We will continue to update the customer and work diligently to address any remaining issues.  Please be aware that everything but the battery replacement was paid and approved by a third party warranty contract company.
  Thank you for your understanding and patience.
  Sincerely,
  *****************************
  Service *********************************** ***

• Initial Complaint

  09/28/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  This incident happend at Twins Chrysler Dodge Ram ****************************************** *****. Phone ************. *************************** called to inquire about one of their vehicles and was told that it was still available by ******** one of the employees at the dealership. I told ****************** would be traveling from a different city with a friend to purchase the vehicle. I compensated my friend $50 for the ride. I also told ******** to email me all the information on the available vehicle so I can have it insured before I purchased it. I was able to get the inquired vehicle insured and informed ******** that I was on my way. ******** said no worries she will let the salesperson know.An hour into our drive I receive a text stating the vehicle had been SOLD! ******** informed me that I should still come because they have another vehicle just like the one I wanted.I explained to them that I already insured the vehicle we had been discussing. I expressed to her this was bad business practices along with bad communication. I felt this was a Bait and Switch. They assured me that they had plenty of comparable vehicles. I really do apologize. Rest assured that we do have dozens of comparable vehicles that you can choose from. This Dealership lured me with the false hopes of purchasing a vehicle they no longer had. I wasted the whole day communicating, driving, and spending money on transportation for a vehicle that was no longer available since the first phone call to the Dealership. ******** could have taken simple steps to make sure that vehicle was actually there. Instead she dropped the ball and I the customer had to pay the cost.

  

  Business response

  09/28/2023

  Hello,

  It appears that this complaint was filed with the wrong dealership.  The author of this complaint, *****************************, references the dealership "Twins Chrysler Dodge Ram" in *******, **.  Our dealership "Courtesy Chrysler Dodge Jeep Ram is in ************, ** and has no affiliation with the dealership in ******* ********.

  Thank you, 
  ***********************

• Initial Complaint

  11/07/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I purchased a 2008 Dodge Charger on October 3, 2022 and 5 days later the Check engine light came on. I took it to Auto zone to diagnose the issue. The codes that came up were the issues listed: Power Train System- Replace Fuel Injector, The Anti-Lock Breaking system- Replace Air Bag Clock Spring, Cylinder 1 Misfire, Faulty Anti-lock Break system. Shortly after that the cars lights started flickering, So I also had the Alternator tested at which I was told it was a bad alternator. I contacted the dealer on this matter and brought the car back to them to be repaired. I have the 3,000/3 month warranty. To which they checked the car and said nothing was wrong with it, but I can't even drive it off the lot with out it dying out all the time. So, I was told that they were going to leave it sitting on their lot for the next 6 months without repairing this issues. So, right now I am paying on a car that I cannot drive. The contract that I signed I was not in complete understanding with what I was signing and was supposed to be signing in front of my mom who is care taker of my finances. I ended up signing for coverage that I won't use. (A Tire-wheel-Dent coverage that they charged me $1,999.00 & Key Coverage for $1015.00) This coverage is not an extended coverage where parts are covered in case of a break down. This was also discussed with the dealer and they promised to rewrite the contract taking these items off and that has not been done yet. My vehicle has been siting there for days with no resolution and so has the existing contract that they are supposed to be updating. The dealer also did not provide the correct lean holder to the insurance company. So now the Lean holder with the bank has to be updated with proper information. Please help me get this resolved. I would like the repairs made and the contract rewritten removing the 2 additional items charged in the amount of $3014.00. If they won't rewrite the contract a refund of $3014.

  

  Business response

  11/10/2022

  The complaint has been completely resolved and the customer's car was repaired at no charge.

• Initial Complaint

  02/01/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I purchased a **** ***** ******* on 01/26/22 and it was advertised to have blue tooth and the guy that sold me the car **** ********* told me it had blue tooth in fact that was his biggest selling point because that was what I was looking for.my wife and I was basically pushed out the door because they where closing it was like 7 pm.so after purchasing the car I drive 10 minutes home and the next day I go to pair my phone to the car and it doesn't do anything.it's just froze it won't let you put the phone app or nothing so I call **** and he said bring the car in tomorrow.so the next day they said they couldn't take me because they where backed up so I made an appointment for the first available spot which was today 02-01/2022 at 8am I go into drop my car off and immediately the service man plugs my car in and shows me what popped up and it was 3 issues total and one of them was blue tooth. So I left and came back at 2 pm because nobody called me and he said it was going to cost me 1100 to put blue tooth in my car. I went to talk to **** ********* because he is the one that sold me the car with blue tooth and he was explaining to me that his boss didn't think they needed to pay for the blue tooth because it was not a engine or transmission problem which that was all my warranty covered. I asked him why he didn't tell me my car didn't have blue tooth before I purchased it he said because he thought it did and he also told me that my car was serviced the day I bought it and I couldn't understand why if it was serviced that same day they didn't tell me that the blue tooth didn't work he said because they don't check for that .but I said if it was serviced they would plug it in like they did today and the blue tooth issues would of popped up and he screamed at me for a good five minutes until I told him to stop screaming at me because I'm not being rude to him.then his boss come out and tells me if blue tooth was that important to me I should've checked it before I left

  

  Business response

  02/12/2022

   

  It is our understanding that the consumer has withdrawn the complaint.

  Customer response

  02/16/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me. My issue was resolved.I had that one issue and it was taken care of.thank you so much
  
  Sincerely,
  
  ****** *******

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩