Business ProfileforInfiniti of Grand Rapids

2)The second incident. I went to the dealership got a supposedly new battery and installed it. This was December 13 2023. Now here in June of 2024 the truck is having problems starting. We take the truck to our mechanic the do a full check and find the battery is completely shot. We call the infiniti dealership and explain the situation. They tell us the need to verify on their own that the battery is bad. We bring the truck to the dealership and they verify the battery is bad. The ofcourse are going to replace the battery but want to charge a $77 fee. I called the dealership spoke to one service coordinator that listened but told me he wasn't the coordinator over this. He transferred me to Brandon who again said there would be a fee. I asked how, why in the world should we be paying a fee for faulty battery that they sold. Most reasonable businesses would say since our product was the problem let use fix this for you. No, they don't believe the inconvenience of having a unreliable vehicle, driving from one shop to another to be told the same thing that it was their faulty product was worth the courtesy of installation of a battery. Brandon said well your mother said she'll pay. I said absolutely not. Why should we pay anything for something that is in reality their fault. I said I can install the battery myself. As I was talking Brandon hung up on me. I at no time yelled nor used profanity but he decided hang up. I called back asked to speak to the service manager(Todd) and told him of the situation. Again Todd tries to tell me they aren't trying to get over on people. I ask how is that when in under a year they've tried milking money out of my mother. So now they literally put in a battery pull the truck out of the garage sit it in a parking space take the battery out, sit it inside the truck and I had to install the battery in their parking lot. This took all of 5mins. All because this business lacks the moral fiber to just be honest with customers.

The battery that was purchased in December of 2023 was installed by the vehicle owner's son, as she/he declined to pay for the installation labor. The battery was under warranty. There was not a warranty for the labor, as it was not performed by the dealership. We are following the warranty procedures provided by Infiniti ***. Thanks.