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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/12/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I purchased a NEW F-150 from this dealership in September of 2019. Earlier this same year when this dealership took delivery of the vehicle in February they chose to "upgrade" it with a 6 inch lift, 35 inch wheels and tires among a few other things. They chose to take it to an aftermarket facility with a poor reputation to get the best deal for themselves apparently. Several months later in August, I buy the vehicle NEW on the lot. Beautiful truck but there were problems right from the start. Issues that this dealership was not going to own up to and since the aftermarket company had closed their doors, it was easy for the owner **** and the entire team at this location to wipe their hands clean and tell me it's my problem to resolve. Back in ****************************************************** ***********, ** to repair the defects from the original incorrect installation process. Now here it is 2023 and the truck has less than 35k miles on it and I am stuck with a bill at a dealership in ********* because the faulty parts are covered under the current drivetrain warranty BUT **** Betten changed the original vehicle so therefore the warranty on these parts is not granted because it is once again the fault of the aftermarket installation. $3,322.35 in parts and labor from a dealership that I didn't even buy the vehicle from. The dealership in ********* reduced the pricing and even contacted this dealership to have them own up at least some of the cost since they were the ones who changed the vehicle. **** Betten told the oldest **** dealership in the world that they were not going to pay anything on this bill. A bill that **** would have covered the entire cost on had **** Betten not changed the vehicle, unknowingly voiding the warranty and they themselves not standing by what they had done.
Business response
09/15/2023
Good afternoon *****,
My name is *********************** - **************** Manager at **** ******************** and *********. I am so sorry to hear about your experience with us. Yes,we have learned the hard way to diligently and thoroughly investigate 3rd parties that perform work on our behalf. I understand you spoke with ***** directly and we are going to assist you with your desired resolution. Please let us know if your complaints have been resolved and we look forward to moving on in assisting our customers with the highest levels of customer satisfaction and support.
At your service,
**** Betten and *********Customer response
09/18/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************************Initial Complaint
01/09/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I purchased a 2019 Ranger on April 11, 2019 with a 3 year warranty. In august of 2021 I let ***********************, a service advisor, know that the driver seat back cover and rear seat covers were discoloring. He took pictures of covers, mileage and vin # and said he would send info to ***** In December 2021, I spoke with **** about condensation in the driver headlight. Pictures were taken and he said he would send info to ***** I then asked about seat covers. He looked on the computer and realized that he had not sent info to **** in August and said that he would get that out today. May 4, 2022 the headlight and front seat cover were replaced. ************, the rear seat covers were not as **** sent in covers for a 2 door instead of a 4 door. **** said that he would order the correct covers as well as the correct reflector assembly, as per my warranty receipt. November 15, 2022 I spoke with **** and ****************** about covers and reflector assembly. **** stated that the truck was out of warranty when the covers were ordered and he would try to figure out what to do. I let both know that the truck was under warranty when all parts were ordered or **** would not have sent all parts listed as "warranty". This has been in limbo for 17 months and I would like this issue to be resolved. Thank you, *******************Business response
01/27/2023
Hello, I wanted to state that our team is reaching out to this guest to finish the repairs. We are still attempting to get **** to assist but will help to resolve. Thanks *********************Customer response
01/30/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************Customer response
11/08/2023
Complaint: 18708008
I am rejecting this response because:
Hi *****, The seat covers that were needed to complete my complaint have been on back order since the complaint was filed and are now available in **** days for delivery. I got this information September 13, 2023. I went to **** Betten **** that same day and shared the information with ***********************. He said he would get the information and get back with me to set up an appointment to complete the work. It's been 40 days and no correspondence from anyone at the dealership. I need your help please. Thank you, *****Business response
12/26/2023
Parts Are reordered. Customer is aware. We are going to assist in honoring the warranty of these parts as long as the customer comes forward to have them put on in a timely manner.Customer response
01/08/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************
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Customer Complaints Summary
3 total complaints in the last 3 years.
2 complaints closed in the last 12 months.