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ComplaintsforVerizon Wireless - All Locations
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Complaint Details
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Initial Complaint
07/13/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Switching cell phone provider to Verizon: .. Verizon is advertising a free phone (up to $800 at the time we ordered 7/6/2022) to anyone who switches to their service and orders a new phone and trades in their old phone. .. My husband and I opted for the iPhone 13 Pro which is $999 + sales tax. .. We ported our numbers to the new provider (Verizon) on 7/9/2022. It took two days for our new phones to operate properly when sending iMessages but they finally started working properly. .. We then had to activate our group account on 7/11/2022 via the Verizon App. My husband's phone got activated as expected. My phone got locked (24 hours) due to too many tries to activate. .. After many phone conversations with the help desk, we were told to go to a Verizon Corporate store where they would be able to help me. .. Went to the store to unlock my phone and trade in our old phones for the advertised $800 credit. After working with a service agent for almost 3 hours and still not being able to unlock my phone, he said that I would just have to wait the 24 hour period. .. So we proceeded to trade-in our old phones at that point to initiate the $800 credit. We were told at this point that the trade-in for our two phones would only be $400/ea. because we had signed up for the basic plan and we needed to be on any other level than the one we were on. So we asked them to upgrade us so we could take advantage of the initial offer. We were told that once we chose a plan they couldn't change it... At no point in our change-over, was it mentioned that the full amount of $800 would only apply to plan levels above the 'basic' plan. We have 14 days from July 6th (order date) to trade in our old phones. All we are requesting the $800/phone credit as advertised. We feel this was a bate/switch tactic because we were never informed as to credit amount as we selected our plan.
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Customer Complaints Summary
35,721 total complaints in the last 3 years.
12,434 complaints closed in the last 12 months.