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Business ProfileforProlabExpress
At-a-glance
Related Categories
Business Details
- Location of This Business
- 3525 Lousma Dr SE, Grand Rapids, MI 49548-2263
- BBB File Opened:
- 2/22/2010
- Years in Business:
- 45
- Business Started:
- 1/1/1979
- Business Incorporated:
- 1/3/1980
- Type of Entity:
- Corporation
- Alternate Business Name
- Corporate Color Service, Inc.
- Contact Information
Principal
- Mr. John Randall, President
Customer Contact
- Mr. John Randall, President
- Mr. Drew Veach, Sales Manager
- Additional Contact Information
Fax Numbers
- (616) 774-8235Primary Fax
Phone Numbers
- (888) 537-1304Other Phone
- (616) 774-8235
Customer Complaints
0 Customer Complaints
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File a ComplaintCustomer Reviews
1 Customer Reviews
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Most Recent Customer Review
Christine M
11/10/2021
ProlabExpress Response
11/11/2021
Customer Response
11/12/2021
Here is the USPS tracking #********************** of my order that was shipped out to me on Oct 16, 2021. If you look this up, you can see it is still stuck in Watsonville, CA and today is Nov 12, 2021. This is almost a month delayed, so you would think that for the month long inconvenience, any company would have offered to reprint this small 5x7 print order that costed me $15 plus $5.70 shipping but this company probably a fraction of that. Instead, "H" told me that it will cost the company $18 plus shipping to reprint and ship and they'd rather me submit a claim through USPS and find the package myself.
First of all, I had no idea your company was a non-profit because if it costs you $18 plus shipping to do this, then you're obviously not earning a profit on any of your orders. I did not appreciate your rep lying to me about that, which made me feel like my business is of no value to yours and not worth the extra few bucks to remedy this failed delivery.
I have worked with several other printing companies, and even when things were a mistake on my end, they still managed to do the best they could to help me solve the issue. There were also several times things were lost in the mail, and instead of blaming it on the carrier and having me go through the hassle of finding the package, they happily took responsibility and reshipped the item out to me because they valued my business over saving a few bucks. I don't care who lost what, but if your customer did not receive the item they paid your company for, it is your responsibility to see that you follow through with the transaction, not the buyer.
Prolab Express, your lack of good business ethics and quality customer service has consequences and because you wanted to save a few dollars instead of helping a customer who has yet to receive the product she paid for, I have left negative reviews about my experience online. This is fair and just to let you know, I am still waiting for "management" to contact me so we can resolve this issue. Instead, you have ignored me and only responded to my reviews online because they are in a public space and make you look bad. Your company is an embarrassment.
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