![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforAlexander Industries Usa LLC
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
12/12/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
In January 2023, our family made the decision to purchase the Agoge Training program offered by ***************************************, *********************************, *****************************, ***************************** and others. We made this decision as a family because we wanted to prioritize my husbands health in 2023. Once we signed-up for the program and paid the $5,000 it took a few weeks of us getting in touch with them to be set up in the program, be given a coach, etc. Once my husband was set up their brilliant training advice was to go to the gym for the first time in years to max out weight and establish baselines for improvement. In doing so my husband ended up injuring himself to the point where he couldnt even pick-up our toddler for a few weeks. Once he recovered, he quickly realized this program was not going to motivate him like he thought it would, and was provided next to no motivation or counseling to continue using the program. He reached out to his assigned coach about getting a refund for unused time and was ignored. This is when I stepped in and started emailing and calling anyone I could to ask for help. I begged and pleaded with them to please help my husband, to reach out to him, to motivate him to get healthy. ***************************** responded to my first few emails by repeatedly saying he would reach out to us but never did. Weeks would go by and still no response. At this point their only business email address is going undeliverable and Im not even sure theyre still in business or offering coaching to their clients. Our year long program is still active and we are being provided zero value. ** also not convinced my husband wasnt scammed out of paying more than DOUBLE the now listed price. Simple terms - my issue with this business is that they have ignored our multiple requests for someone to contact us and we are at our whits end. They need to be held accountable.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.